Retail Operations Manager
6 days ago
About Us
The Clicks Group is a leading health and beauty retailer in South Africa, committed to providing excellent customer service and delivering a competitive advantage for the brand.
We are seeking an experienced Store Manager to join our team, reporting to the Area Manager. The successful candidate will be responsible for leading and directing the store operations team to meet sales, profit, and compliance targets.
Key Responsibilities
- To ensure efficient operation of the store and service excellence by managing and controlling all operational activities, including expenses, stock management, shrinkage, general housekeeping, and administration.
- To drive sales growth and maximize revenue through effective visual merchandising, promotional standards, and in-store presentation.
- To manage and develop competent employees through effective selection, leadership, management, and ongoing development to build capacity and capability to meet current and future business needs.
- To ensure adequate scheduling of staff in line with the Group's labour policy and relevant labour model to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty, and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders, including centre managers, suppliers, and DCs, to ensure business objectives are achieved and opportunities are maximized.
- To maintain awareness of customer trends, demographics, and needs, and monitor local competitors' activity to capitalize on opportunities.
- To drive cohesion, consistency, and integration between the store operation, pharmacy, and clinic teams.
- To drive a high-performing business culture that delivers employee affiliation, customer satisfaction, and shareholder value.
- To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
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