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Technical Solutions Expert

1 week ago

Johannesburg, Gauteng, South Africa Tutuka Full time
What You'll Do:
PAYMENTOLOGY seeks a skilled Technical Account Manager to deliver exceptional client service and technical solutions. In this role, you will be responsible for managing client relationships, providing technical support, and collaborating with cross-functional teams to drive business success.

Key Responsibilities:
  • Manage client relationships to ensure high levels of satisfaction and loyalty.
  • Provide technical support and guidance to clients on payment domain topics, including ISO8583.
  • Collaborate with engineering and product teams to resolve technical issues and implement new features.
  • Analyze application error logs, exceptions, and stack traces to identify and resolve technical issues.
  • Develop and maintain strong working relationships with internal stakeholders to drive business results.

Requirements:
  • 5+ years of experience in a similar role or relevant industry.
  • Strong technical understanding of payment domains and ISO8583.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.