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Technical Solutions Expert
1 week ago
PAYMENTOLOGY seeks a skilled Technical Account Manager to deliver exceptional client service and technical solutions. In this role, you will be responsible for managing client relationships, providing technical support, and collaborating with cross-functional teams to drive business success.
Key Responsibilities:
- Manage client relationships to ensure high levels of satisfaction and loyalty.
- Provide technical support and guidance to clients on payment domain topics, including ISO8583.
- Collaborate with engineering and product teams to resolve technical issues and implement new features.
- Analyze application error logs, exceptions, and stack traces to identify and resolve technical issues.
- Develop and maintain strong working relationships with internal stakeholders to drive business results.
Requirements:
- 5+ years of experience in a similar role or relevant industry.
- Strong technical understanding of payment domains and ISO8583.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.