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Technical Upgrade Specialist

1 week ago

Cape Town, Western Cape, South Africa Spinnaker Software Full time

Company Overview

Spinnaker Software is a leading provider of innovative software solutions, dedicated to delivering exceptional customer experiences. As a pioneer in the industry, we strive for excellence in all aspects of our business, from product development to customer support.

About the Role

We are seeking an experienced Upgrade Technician to join our Customer Support Department. The successful candidate will be responsible for upgrading software/systems for our retail clients after-hours, ensuring seamless continuity and minimizing downtime during trading hours.

Key Responsibilities

  • Upgrade software/systems for retail clients after-hours
  • Work independently with minimal supervision
  • Utilize problem-solving skills and initiative to overcome challenges
  • Maintain detailed records of upgrade processes and results

Requirements

  • Bachelor's degree in Computer Science or related field (recent graduates welcome)
  • A+ and N+ certificate preferred
  • Experience with software upgrades in retail or FMCG environment advantageous
  • Basic knowledge of MS SQL beneficial