Digital Service Manager
7 days ago
M-KOPA has been recognized as one Africa's fastest growing companies by the Financial Times (2022, 2023, and 2024) and TIME100 Most influential companies in the world (2023 and 2024). We've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
At M-KOPA, you will have the exciting opportunity to provide strategic direction and operational leadership to our growing customer care teams. You will be responsible for managing multi-channel customer interactions, optimizing call center performance, and continuously driving process improvements aligned with our customer-focused values.
- You will provide leadership and strategic oversight to M-KOPA South Africa's customer care operations, managing teams across both voice and digital interaction channels.
- You should have experience in implementing effective customer strategies, driving continuous process improvements, and managing team performance.
- A good grasp of C#.NET, Event Driven Systems, microservices, testing and Deployment is essential.
We offer a range of benefits, including diverse development programs, coaching partnerships, and on-the-job training. Explore more at m-kopa.com.
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