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Total Quality Management System Specialist

1 week ago

Cape Town, Western Cape, South Africa IGT Solutions Full time

IGT Solutions is seeking a highly motivated and experienced Quality Assurance Manager to lead the development of a Total Quality Management system and culture. In this role, you will manage our company's quality systems with the goal of achieving no deviations and continuously improving service quality.

The ideal candidate will have a minimum of 1-2 years' experience in a similar role with direct people management exposure, preferably in the BPO industry. Previous contact center/BPO experience is essential for this role, while travel/Airlines domain experience is a strong advantage.

We offer a range of benefits, including a competitive salary package and opportunities for career growth within an international developing team.

Main Objectives:
  • Develop and maintain a Total Quality Management system and culture.
  • Manage our company's quality systems aiming for achieving no deviations and continuously improving service quality.
  • Implement systematic QA frameworks and direct QA initiatives to ensure high-quality and consistent customer experiences.