Experienced Service Advisor for Heavy Commercial Vehicles

1 month ago


Boksburg, Gauteng, South Africa CFAO Full time

We are seeking a skilled Service Advisor to join our team at CFAO in Gauteng, Boksburg.

Job Details:
  • Estimated Salary: R 250,000 - R 350,000 per annum
  • Experience: 2 years' experience in a Service Advisor position in a Heavy Commercial Vehicle Dealership
  • Education: Grade 12 qualification or equivalent

About the Role:

The successful candidate will be responsible for assisting customers with inquiries, bookings, scheduling services, and collection of vehicles. They will also liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.

Key Responsibilities:

  1. Communicate and respond to customer queries in person, via email or telephonically
  2. Assist customers with inquiries, bookings, scheduling services and collection of vehicles
  3. Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department
  4. Achieve daily adequate labor sales targets to achieve monthly budgeted figures
  5. Prepare and manage job cards and Technician notes with the required service details
  6. Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards
  7. Authorize the required parts to be ordered and follow up on outstanding parts on order
  8. Provide thorough feedback to the customer regarding services done and/or outstanding
  9. Contact existing and potential customers and sell additional services eg maintenance plans
  10. Ensure that all costs, invoices, and claims are accurately completed daily
  11. Manage customer complaints quickly and effectively for optimal customer satisfaction
  12. Build continuous positive customer experiences and relationships for enhanced customer satisfaction and retention
  13. Ensure that satisfactory CE levels are achieved as per manufacturing targets
  14. Continuously maintain high levels of productivity
  15. Any ad hoc admin/other responsibilities as and when required

What We Offer:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading automotive company


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