Experienced Service Advisor for Heavy Commercial Vehicles
1 month ago
We are seeking a skilled Service Advisor to join our team at CFAO in Gauteng, Boksburg.
Job Details:- Estimated Salary: R 250,000 - R 350,000 per annum
- Experience: 2 years' experience in a Service Advisor position in a Heavy Commercial Vehicle Dealership
- Education: Grade 12 qualification or equivalent
About the Role:
The successful candidate will be responsible for assisting customers with inquiries, bookings, scheduling services, and collection of vehicles. They will also liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
Key Responsibilities:
- Communicate and respond to customer queries in person, via email or telephonically
- Assist customers with inquiries, bookings, scheduling services and collection of vehicles
- Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department
- Achieve daily adequate labor sales targets to achieve monthly budgeted figures
- Prepare and manage job cards and Technician notes with the required service details
- Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards
- Authorize the required parts to be ordered and follow up on outstanding parts on order
- Provide thorough feedback to the customer regarding services done and/or outstanding
- Contact existing and potential customers and sell additional services eg maintenance plans
- Ensure that all costs, invoices, and claims are accurately completed daily
- Manage customer complaints quickly and effectively for optimal customer satisfaction
- Build continuous positive customer experiences and relationships for enhanced customer satisfaction and retention
- Ensure that satisfactory CE levels are achieved as per manufacturing targets
- Continuously maintain high levels of productivity
- Any ad hoc admin/other responsibilities as and when required
What We Offer:
- A competitive salary package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading automotive company
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