Senior Integration Specialist
5 days ago
Company Overview
At Impact.com, we're passionate about our people, technology, and customer success. We empower collaboration to drive rapid growth, wins, and exceptional service for top brands worldwide.
Job Description
We're seeking a Senior Implementation Engineer to join our team. As a key member, you'll be responsible for mastering Impact.com's technology and proposing/ implementing technical solutions for clients on our SaaS platform.
Key Responsibilities:
- Stay up-to-date with Impact.com's tech advancements and industry trends.
- Design solutions and drive technical implementation of new/existing Impact.com clients.
- Lead technical conversations to scope and propose best solutions based on clients' business needs.
- Develop/contribute to platform's technical integration documentation.
- Collaborate with Onboarding to provide customers with a seamless onboarding experience.
- Support Sales/Pre-Sales teams as a product specialist and technical resource for complex deals/knowledge sharing.
- Troubleshoot client issues during the onboarding process.
Required Skills & Qualifications:
- Self-starter with operational process creation/refining focus.
- Voracious learner willing to step out of their comfort zone.
- Natural curiosity leading to deep understanding of client challenges.
- Passion for solving customer issues in fast-paced environments.
- Phenomenal problem-solving/troubleshooting skills.
- Excellent verbal/written communication (English), including complex technical information conveyance to non-technical audiences.
- Expert-level knowledge/significant practical experience in web technologies (HTML, JavaScript, SQL, REST APIs).
- Assist junior members in increasingly complex integrations/rescope requests.
- Lead team enablement sessions/SME on Impact.com's one or more integration methodologies.
- Significant hands-on experience in medium-to-complex client solution design/implementation on SaaS platforms (digital marketing domain).
- Bachelor's degree in Computer Science, Engineering, Science, Maths, or related Commerce discipline.
- Proven performance in Integration Support, Sales Engineering, Software Development or related disciplines (external customer-facing capacity).
- 4-6 years working in a tech-focused role at a digital marketing/tech-focused company. Affiliate/digital marketing industry familiarity preferred.
Benefits:
- Competitive Salary Range: $120,000 - $180,000 per annum
- Hybrid/Casual work environment
- Responsible PTO policy
- Flexible work-life balance.
- Primary caregiver leave
- Training & Development
- Leverage cutting-edge partnership automation products.
- Medical Aid and Provident Fund
- Group schemes with Discovery/Bonitas for medical aid.
- Group scheme for provident fund.
- Restricted Stock Units
- 3-year vesting schedule pending Board approval.
- Internet Allowance
- Fitness club fee reimbursements
- Technology stipend
Impact.com is proud to be an equal opportunity workplace. All employees/applicants for employment shall be given fair treatment/equal employment opportunity regardless of race, ethnicity, religion, age, sex, national origin, weight, neurodivergence, disability, marital status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited factors.
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