Sub-Product Owner-UEM Specialist
3 days ago
We are seeking a highly skilled Sub-Product Owner-UEM to join our global team responsible for the development and operation of the Digital Workspace, including the Unified Endpoint Management (UEM) product.
Key Responsibilities:- Maintain and operate a global Digital Workspace infrastructure for virtual devices.
- Be a maintenance and operations-focused team member for our cloud and on-premises UEM platforms.
- Ensure the infrastructure for UEM platforms runs smoothly.
- Actively work on constantly improving operational excellence, including automation and proactive monitoring approaches.
- Collaborate with an international product team, external providers, vendors, and end-users.
- Treat security as a first-class citizen.
- Work closely with stakeholders and development teams to improve UEM platform stability and availability.
- Work with other IT teams on integration of new features and components.
- Work closely with the Unified Endpoint Management Product Owner and Line Manager to steer and support feature teams from a technical perspective.
- Manage a technical team in the Sub-Product Owner role to fulfill prioritized requirements using agile methodologies.
- Collaborate with Business and IT Product Owners and colleagues across multiple products and countries.
- Be the first point of contact for product owners, operations teams, and testers regarding queries relating to requirements and tech quality.
- Guide the team on how to promote efficiency out of self-organized teams.
- Monitor team development progress and ensure user stories are completed on time.
- Timely escalate Sub-Product risks to the Product Owners if timelines, deliverables, or operational goals cannot be fulfilled.
- Forecast and plan for resources, infrastructure, and licenses for the team in coordination with the Product Owner and Line Manager.
- Assist to ensure stability of systems and adherence to Groups Operations standards.
- Assist to maintain a stable Operations standby list for the team.
- Assist Product Owner in identifying tech resource gaps within the team.
- Assist Product Owner in identifying additional training required within the teams.
- Mentor team members.
- Ensure quality and up-to-date content of the knowledge base for the sub-product.
- Ensure quality and up-to-date content of the Sub-Product and compliance required documentation.
- Manage Problem, Incident, and Change process for dedicated ITSM service.
- Upon demand, willing to work on weekends (changes).
- Keep documentation up to date in all relevant systems.
- Attend and moderate operation meetings.
- Coordinate external contractors.
We are looking for a highly skilled and experienced professional to join our team. If you are passionate about IT operations and have a strong background in UEM, we encourage you to apply for this exciting opportunity.
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