Customer Service Team Lead

1 week ago


Boksburg, Gauteng, South Africa Dames Appointments Full time
Job Description

This position requires a Service Delivery Coordinator who can effectively manage and coordinate the delivery of services to clients. The successful candidate will be responsible for ensuring efficient coordination between teams, addressing client inquiries, and scheduling appointments.

Responsibilities
  • Maintain open communication with clients through various channels.
  • Provide accurate information regarding services and products offered by Dames Appointments.
  • Assist clients in setting up new accounts and processing orders.
  • Resolve customer complaints and concerns in a professional manner.
  • Ensure timely completion of tasks and workflows.
  • Direct unresolved issues to designated resources and maintain accurate records of client interactions.
  • Prepare and distribute reports on client activities and provide feedback on the efficiency of the service process.
Required Skills and Qualifications
  • Bachelor's degree or equivalent qualification.
  • Strong understanding of customer service principles and practices.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

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