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Claims Negotiator Specialist
2 weeks ago
Santam Insurance is a leading provider of general insurance solutions in Southern Africa.
About UsWe pride ourselves on delivering exceptional service to our clients, and we're committed to transformation and embracing diversity.
Job DescriptionThis position plays a crucial role in processing motor claims, ensuring seamless communication with clients, intermediaries, and service providers.
- Manage workload and instructions from the system through any communication or documents.
- Evaluate and settle insurance claims on behalf of Santam.
- Determine the extent of the insurance company's liability.
- Negotiate settlements and communicate with all parties involved in the claims process.
- Verify completeness and correctness of documents.
- Ensure payment is made accurately as per set guidelines.
- Contact clients or intermediaries telephonically for any identified outstanding information.
- Handle complaints, queries, and interactions with clients, intermediaries, service providers, internal stakeholders, relationship managers, claims committee, and underwriters.
- Process payments and orders.
- Arrange and manage car hire requests and extensions.
- Matric qualification.
- Fully computer literate (MS Office).
- Minimum 3 years' experience in claims handling.
- Good understanding of insurance claims negotiation and settlement techniques.
- Excellent telephonic skills.
- Ability to handle conflict and negotiate effectively.
- Analytical problem-solving skills.
- Information-seeking abilities.
- Capacity to adapt to changing circumstances.
- Performing under pressure.
- Deciding and initiating action.
- Teamwork and cooperation.
