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Student Success Coordinator

2 weeks ago

Randburg, Gauteng, South Africa Lyceum College Full time

About the Position

We are seeking a highly skilled and dedicated Student Success Coordinator to join our team at Lyceum College. The ideal candidate will have a passion for student support and a proven track record of delivering high-quality services to students.

Main Responsibilities

  1. Academic Support and Guidance (20%)
    • Deliver one-on-one and group academic advising sessions, focusing on academic literacies, study techniques, and time management.
    • Monitor student academic engagement using LMS analytics, flags, and institutional dashboards to identify at-risk students.
    • Facilitate academic workshops and collaborate with academic staff to embed support mechanisms.
    • Promote participation in academic enrichment initiatives.
  2. Administrative Support and Record-Keeping (15%)
    • Assist in the onboarding and orientation of new students, ensuring smooth assimilation into the institution's academic environment.
    • Coordinate and maintain accurate student records, including attendance, academic progress, intervention records, and other pertinent student information.
    • Compile detailed reports on student retention, engagement, and academic intervention effectiveness for submission to relevant committees or management.
  3. Student Liaison and Communication (10%)
    • Serve as the primary point of contact for students, addressing queries related to academic progress, support systems, policies, regulations, and institutional procedures.
    • Facilitate communication between students and faculty members or relevant departments, ensuring timely resolutions of academic-related matters.
    • Maintain open, empathetic, and professional communication channels, ensuring students feel valued, respected, and supported.
    • Escalate unresolved or sensitive matters to appropriate departments while ensuring professional student communication is maintained.
    • Provide timely feedback and updates to students regarding academic support interventions.
  4. Crisis Intervention and Referral (10%)
    • Identify students at risk of academic exclusion or attrition, proactively providing appropriate guidance, support, or referrals.
    • Collaborate with specialized institutional departments (psychological services, finance and student wellness) to assist students facing broader personal, emotional, or financial challenges.
    • Refer complex academic or non-academic student concerns to appropriate institutional authorities.
  5. Quality Assurance and Compliance (15%)
    • Ensure compliance with Lyceum College's academic policies, procedures, and regulatory standards prescribed by the Council on Higher Education (CHE) and Department of Higher Education and Training (DHET).
    • Participate actively in internal audits and quality assurance exercises related to student academic support services.
    • Contribute to ongoing policy refinement and procedural development within the Student Support Services unit.
    • Ensure student support services are delivered in alignment with institutional policies and regulatory standards.
    • Contribute to the drafting of student support policies, SOPs, and self-evaluation reports as part of the institutional quality agenda.
  6. Student Development and Training (5%)
    • Facilitate training sessions for students on academic literacies, effective study methods, referencing skills, and digital proficiency.
    • Regularly engage in personal professional development to stay abreast of best practices in student support and higher education trends.
    • Collaborate with the Digital Literacy and Library team on the rollout of academic literacies and foundational competencies.
    • Assist in developing support resources and asynchronous learning content (e.g., videos, toolkits).
  7. Institutional Committees and Stakeholder Engagement (5%)
    • Represent Student Support Services in faculty meetings, academic forums, and relevant committees.
    • Participate actively in institutional committees, contributing to the enhancement of student-related policies and procedures.
    • Provide feedback to management on trends and challenges affecting student retention, engagement, and progression.

Qualifications and Requirements

  1. A Bachelor's degree in one of the following (or closely related) fields is required :
  • Education (preferably with a focus on Learner Support, Inclusive Education, or Academic Development)
  • Psychology
  • Social Work
  • Public Administration (with exposure to student services or academic governance)
  • Development Studies or Communication (with student-centered support components)
A Postgraduate qualification in Education, Student Support, or Counseling will be advantageous.At least three years of experience in student support, student affairs, academic advising, or counseling within a higher education environment.Familiarity with distance and digital learning environments and proficiency with digital academic platforms.

Key Competencies

  • Excellent interpersonal and communication skills.
  • Strong ability in academic counseling, student advising, or pastoral care.
  • Exceptional organizational and administrative capabilities.
  • High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with Learning Management Systems (LMS), such as Moodle.
  • Critical thinking, problem-solving, and decision-making skills.
  • Ability to maintain confidentiality, demonstrate empathy, and work sensitively with diverse student populations.

Additonal Competencies

  • Experience and knowledge of the regulatory frameworks governing private higher education in South Africa, including CHE and DHET requirements.
  • Demonstrated ability in data management, reporting, and analytical skills relevant to student support and retention analytics.

Key Attributes

  • Student-centered approach with strong interpersonal and motivational skills.
  • Professionalism, reliability, and integrity in conduct and interactions.
  • Excellent organizational skills and the capacity to handle multiple tasks simultaneously.
  • Commitment to continuous professional improvement and institutional goals.