Chief Experience Strategist

7 days ago


Pretoria, Gauteng, South Africa Salt Employee Benefits Full time
About the Role

We are seeking a Chief Experience Strategist to lead our efforts in delivering exceptional client experiences. As a key member of our team, you will be responsible for developing and implementing strategies that improve client satisfaction and retention.

Key Responsibilities
  1. Client Experience Strategy: Develop and implement a comprehensive client experience strategy that aligns with our business objectives.
  2. Stakeholder Management: Collaborate with internal and external stakeholders to identify gaps in the client experience and opportunities to improve them.
  3. Journey Mapping: Map the client journey across all touchpoints and channels by capturing, monitoring, and analyzing client feedback.
  4. Data-Driven Decision Making: Use data analytics to inform strategic decisions and drive improvements in the client experience.
  5. Team Collaboration: Work collaboratively with cross-functional teams to ensure seamless execution of client experience initiatives.
Requirements
  1. Strong Communication Skills: Excellent written and verbal communication skills to align stakeholders around a client-centric vision.
  2. Data Analysis: Proficient in analytics tools and able to turn insights into strategic action.
  3. Strategic Thinking: Ability to develop and implement comprehensive strategies that drive business results.
  4. Leadership: Proven leadership skills to inspire and motivate teams to deliver exceptional client experiences.


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