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Operational Excellence Lead

3 weeks ago

Pretoria, Gauteng, South Africa Architectural Services Full time
Role Summary

This Business Coordinator role is perfect for an individual who is highly organized, detail-oriented, and possesses excellent project management skills.

You will be responsible for overseeing various projects within the fire response division, ensuring timely completion and alignment with company objectives.

Key Responsibilities
  1. Operational Coordination
    1. Project Management: Manage multiple projects simultaneously, utilizing your project management skills to ensure successful outcomes.
    2. Operational Support: Provide day-to-day support, including resource coordination, logistics management, and interdepartmental communication.
    3. Process Improvement: Analyze current processes and implement improvements to increase efficiency and productivity.
  2. Client & Stakeholder Engagement
    1. Client Coordination: Serve as the primary point of contact for clients, addressing their needs and ensuring satisfaction.
    2. Stakeholder Management: Foster strong relationships with internal and external stakeholders, promoting effective communication and collaboration.
    3. Reporting: Prepare and present reports on operational performance, project updates, and key metrics to senior management.
  3. Administrative & Technological Expertise
    1. Data Management: Manage databases, generate reports, and maintain accurate records using Excel and other software.
    2. Technological Proficiency: Leverage project management tools, CRM systems, and other software to enhance operational efficiency.
    3. Administrative Support: Assist with scheduling, document preparation, and correspondence.
  4. Compliance & Quality Assurance
    1. Compliance Oversight: Ensure all activities adhere to industry regulations and company policies.
    2. Quality Assurance: Monitor the quality of services delivered, striving for excellence and continuous improvement.