Retention Specialist

4 days ago


Centurion, Gauteng, South Africa AfroCentric Group Full time
Job Summary

The AfroCentric Group is seeking a highly skilled Retention Specialist to join our team. This role involves providing exceptional customer service, analyzing risk profiles, and working closely with the scheme administrator to execute solutions for members.

Main Responsibilities
  1. Provide proactive support to clients to prevent membership terminations.
  2. Analyze risk profiles of members to determine an acceptable level of risk for retention purposes.
  3. Develop and implement effective retention campaigns to decrease the drop-off rate of the overall Tendahealth membership base.
  4. Collaborate with stakeholders to achieve set retention targets.
Requirements

To succeed in this role, you will need:

  • 1-2 years call centre experience, preferably in the medical industry.
  • Grade 12 qualification (required).
  • Familiarity with FAIS accreditation (NQF5) and Representative RE5.


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