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Health and Wellness Expert

2 months ago

Cape Town, Western Cape, South Africa Edge Executives Full time
Job Summary

We are seeking a highly skilled and experienced Health and Wellness Expert to join our team at Edge Executives. As a key member of our organization, you will play a vital role in providing exceptional service to our clients and contributing to the growth and success of our company.

Key Responsibilities
  • Client Service Delivery
    • Provide high-quality telephonic and written counseling services to clients with complex health needs.
    • Support clients in managing their health risks and reducing hospital admissions through personalized guidance and support.
    • Collaborate with peers to ensure seamless service delivery and maintain high standards of quality.
  • Compliance and Risk Management
    • Ensure compliance with relevant laws, regulations, and industry standards.
    • Identify and mitigate operational risks, escalating concerns to senior management as necessary.
  • Operational Responsibilities
    • Manage client information, respond to claims queries, and collaborate with team members to resolve issues efficiently.
    • Refer high-risk clients for additional support and resources as needed.
    • Stay up-to-date with operational changes and deliver services in accordance with quality standards.
  • Leadership and Development
    • Meet personal performance goals, participate in coaching and development opportunities, and contribute to diversity and inclusion initiatives.
  • Stakeholder Management
    • Build and maintain strong relationships with clients, stakeholders, and colleagues to resolve complaints and concerns effectively.
Competency Requirements
  • Attributes
    • Ownership: Make informed decisions that align with client needs and organizational goals.
    • Collaboration: Build and maintain networks, share knowledge, and work collaboratively with colleagues.
    • Influence: Persuade and convince others effectively to achieve desired outcomes.
  • Knowledge and Skills
    • Knowledge of relevant legislation, risk assessment, and scheme rules.
    • Strong communication, problem-solving, and task-management skills.
    • Proficiency in clinical intervention, report writing, and computer technology.