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Senior Academic Operations Manager

3 weeks ago

Pretoria, Gauteng, South Africa Findojobs South Africa Full time
Job Description

Role Overview

The Senior Academic Operations Manager will be responsible for overseeing the academic delivery on campus in collaboration with the Head: Academic. This role involves managing operational reviews, guiding the process of identifying and correcting areas of operational risk, and co-ordinating The Independent Institute of Education (The IIE) requests.

Main Responsibilities

  • Manages operational reviews and guides the process of identifying and correcting areas of operational risk.
  • Co-ordinates The Independent Institute of Education (The IIE) requests, e.g. implementing a policy change.
  • Responsible for campus compliance in respect of Group Internal Audits or any other audit which may present operational compliance and manages improvement plans.
  • Performs general management duties including managing staff performance, overtime, staff leave and staff morale etc.
  • Recruits, trains and develops specific skills required in the different Centres of Excellence and Student Reception.
  • Manages Academic Operations meetings including drawing up agendas and chairing the Academic Operations meetings.
  • Manages focus group sessions with the different centres where challenges and improvements on existing processes are discussed.
  • Ensures that all policy updates are communicated to the Customer Relations Centre and that students are informed accordingly.
  • Responsible for providing training and onboarding of new and existing staff within the Centres of Excellence (where applicable).
  • Recruits staff for all Centres of Excellence (where applicable).
  • Implements strategies to accommodate growth, improved student experience and eliminate risk within Academic Operations.
  • Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Academic Operations department.

Requirements

  • Minimum of Advanced Diploma or Bachelors Degree (NQF Level 7).
  • Minimum of 5 years management experience.