Member Experience Lead

4 days ago


Alberton, Gauteng, South Africa Virgin Active South Africa Full time
Creating Memorable Experiences for Our Members

At Virgin Active, we strive to deliver exceptional member experiences that exceed expectations. As a Service Ambassador, you will play a pivotal role in achieving this goal by creating memorable moments for our members. Key responsibilities include:
  1. Designing and implementing programs to drive member engagement and loyalty.
  2. Providing exceptional customer service and resolving member complaints efficiently.
  3. Partnering with colleagues to develop and execute events and activities that promote member satisfaction.

Requirements

To excel in this role, you will need:
  • Excellent communication and interpersonal skills.
  • A strong understanding of digital platforms and social media marketing.
  • Able to work independently and as part of a team.
  • Prior experience in a face-to-face customer-facing role is essential.
  • Strong problem-solving and conflict resolution skills.


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