Management Services Professional
1 week ago
About the Role
As an Operations Manager with Fidelity Services Group, you will play a critical role in ensuring that our clients receive exceptional service. Your main responsibility will be to ensure that all client's security needs are efficiently and professionally met.
Your Key Responsibilities
- Contractual Requirements: Ensuring that contractual requirements are met as stipulated by the client.
- Client Relations: Maintaining good relations between Fidelity Security Services Group and the client with regards to security services rendered.
- Service Evaluation: Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Staff Performance: Ensuring that Security staff always maintains required performance.
- Administration: Dealing with all required administration matters.
- Liaison: Liaising daily with Branch management on various operational issues.
- Reporting: Submitting relevant weekly/monthly incident and general reports as required by management.
Requirements
- Matric Certificate: A Matric certificate is required, along with PSIRA Grade A registration and accreditation.
- Security Experience: At least 3 years' experience in the security industry is necessary.
- Operational Management: Operational Management experience is essential.
- ISO 9001:2008: Working knowledge of ISO 9001:2008 quality management and its requirements is required.
- People Management: People management experience is necessary.
- Administration and Interpersonal Skills: Administration, interpersonal communication, and client liaison skills are required.
- Planning and Leadership: Strong planning, leadership, organizational skills, as well as good interpersonal and communication skills, are essential.
- Firearm Competence: Must be firearm competent.
- Computer Literacy: Computer literacy on Microsoft Programs is required.
- Transport and Driver's License: Own reliable transport and valid & endorsed Driver's License is required.
Fidelity Services Group (Pty) Ltd strives to create an inclusive work environment that values diversity and promotes equal opportunities.
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