Graduate IT Support Specialist

4 days ago


Cape Town, Western Cape, South Africa DigiCert Full time
About the Role

The Graduate, Technical Support role involves providing exceptional customer service, resolving technical issues and driving business growth. This is an excellent opportunity for a recent graduate or someone looking to start their career in IT support.

Responsibilities:

  • Provide first-line support for customers via phone, email, and chat.
  • Escalate complex issues to senior technical support engineers for assistance.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Maintain accurate records of customer interactions and issues in our CRM system.
  • Stay up-to-date with industry trends and best practices in technical support.


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