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Operational Store Leader

2 weeks ago

Cape Town, Western Cape, South Africa Spar Group Limited Full time

We are seeking a results-driven Operational Store Leader to spearhead our team at Spar Group Limited in Somerset West, Cape Town.

About the Role:

This pivotal position requires a seasoned professional to oversee daily store operations and ensure seamless compliance with company policies and standards.

Key Responsibilities:
  • Lead and motivate staff to drive sales growth and deliver exceptional customer service, creating a positive shopping experience for customers.
  • Manage staff recruitment, training, development, and scheduling to optimize performance and maximize efficiency.
  • Maintain high standards of store presentation and product quality, adhering to industry benchmarks and company expectations.
  • Control inventory, manage supply orders, and optimize stock levels to minimize waste and maximize efficiency, ensuring accurate forecasts and ordering.
  • Handle customer inquiries and complaints with professionalism and empathy, providing timely resolutions and ensuring customer satisfaction.
  • Prepare detailed reports on sales, budgeting, and inventory management to inform business decisions and drive strategic planning.
  • Implement marketing and promotional campaigns to drive sales growth and increase brand awareness, leveraging company initiatives and partnerships.
  • Ensure health and safety regulations are followed diligently to protect employees and customers, maintaining a safe working environment.
Minimum Requirements:
  • A minimum of 3 years retail experience in a managerial position, with a proven track record of success in leading high-performing teams.
  • Familiarity with Spar systems is highly desirable, demonstrating proficiency in utilizing technology to drive operational excellence.
  • Ability to work flexible shifts, including evenings and weekends, showcasing adaptability and willingness to go above and beyond.
  • Residency in the Helderberg area and possession of a reliable vehicle, facilitating easy commute and travel.
Essential Skills:
  • Excellent communication skills in English and Afrikaans, with a strong focus on customer service, active listening, and clear articulation.
  • Strong managerial capabilities, including planning, decision-making, problem-solving, organization, and leadership, driving results-oriented teams.
  • Punctuality and loyalty are essential for success in this role, reflecting a commitment to responsibilities and goals.
Application Guidelines:

All applications must be submitted through our Careers Site and Pnet, following the application process outlined on our website.