Customer Service Ambassador

7 days ago

Limpopo, South Africa Beauparc Full time

About the Role

As a valued member of our team at Panda Waste, you will utilise your exceptional communication skills to deliver outstanding customer service. With comprehensive training and support provided, no prior experience is needed.

The successful candidate will act as a vital support to customers throughout their interactions with The Panda Group, providing accurate information, resolving queries, and addressing customer concerns with professionalism and courtesy.

Key Responsibilities:

  1. Utilise excellent communication skills to answer incoming calls and direct them to the appropriate personnel.
  2. Engage with customers in a professional and courteous manner, ensuring their satisfaction.
  3. Demonstrate knowledge and attention to detail by providing accurate and comprehensive information about our organisation and services.
  4. Address customer service queries and complaints, collaborating with other departments to ensure timely resolution.
  5. Process customer-related queries and requests efficiently and consistently.
  6. Thrive in a flexible, multi-skilled environment and contribute positively to the team.
  7. Make outbound courtesy calls to follow up on customer complaints.

Requirements:

  1. A quick learner with the ability to adapt and develop new skills in a fast-paced environment.
  2. A professional and friendly telephone manner, engaging customers with empathy and courtesy.
  3. Strong knowledge retention ability to provide accurate and detailed information to customers.
  4. Attention to detail to ensure precise and thorough customer service.
  5. A customer-focused mindset, dedicated to meeting and exceeding customer expectations.
  6. Excellent organisational skills to manage tasks and prioritise effectively.
  7. Proficient computer skills to navigate customer service systems efficiently.
  8. Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere.
  9. Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers.
  10. Able to perform under pressure and remain calm and composed.
  11. Flexibility to adapt to different tasks and responsibilities within the working environment.

We are seeking individuals with excellent communication skills and a quick learning ability to deliver top-notch customer service. Apply today and join our dynamic team at Panda Waste.

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