Customer Experience Lead

2 weeks ago


Pretoria, Gauteng, South Africa Findojobs South Africa Full time

About the Role

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We are seeking a highly motivated and experienced Customer Experience Lead to join our team. The successful candidate will be responsible for driving customer satisfaction, improving operational efficiency, and reducing costs.

Key Responsibilities

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  • Manage customer interactions, complaints, and requests to ensure exceptional customer experience.
  • Develop and implement effective customer service strategies to drive customer loyalty and retention.
  • Collaborate with the sales team to optimize selling space and drive replenishment to ensure stock availability and minimize stockouts.
  • Conduct regular floor walks to ensure housekeeping disciplines are adhered to and store appearance is maintained at high standards.
  • Develop and implement action plans to drive business growth and profitability.
  • Identify challenges, trends, and opportunities to drive continuous improvement and implement changes as needed.

Requirements

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  • Grade 12 or equivalent qualification.
  • Business or administration qualification (retail management diploma or degree would be advantageous).
  • Minimum 5 years' retail experience, including 2-3 years' managerial experience.
  • A genuine interest in health and wellness (brand ambassadors).
  • Fully computer literate.
  • Strong written and verbal communication skills.
  • Ability and willingness to work weekends and extended retail hours.
  • Proficiency in stock management, cost control, and cost management.
  • Own transport essential.
  • Competency Assessment Achieved.


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