Customer Experience Lead
2 weeks ago
About the Role
">We are seeking a highly motivated and experienced Customer Experience Lead to join our team. The successful candidate will be responsible for driving customer satisfaction, improving operational efficiency, and reducing costs.
Key Responsibilities
">- Manage customer interactions, complaints, and requests to ensure exceptional customer experience.
- Develop and implement effective customer service strategies to drive customer loyalty and retention.
- Collaborate with the sales team to optimize selling space and drive replenishment to ensure stock availability and minimize stockouts.
- Conduct regular floor walks to ensure housekeeping disciplines are adhered to and store appearance is maintained at high standards.
- Develop and implement action plans to drive business growth and profitability.
- Identify challenges, trends, and opportunities to drive continuous improvement and implement changes as needed.
Requirements
">- Grade 12 or equivalent qualification.
- Business or administration qualification (retail management diploma or degree would be advantageous).
- Minimum 5 years' retail experience, including 2-3 years' managerial experience.
- A genuine interest in health and wellness (brand ambassadors).
- Fully computer literate.
- Strong written and verbal communication skills.
- Ability and willingness to work weekends and extended retail hours.
- Proficiency in stock management, cost control, and cost management.
- Own transport essential.
- Competency Assessment Achieved.
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