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Centre Management Expert

1 week ago

Nelspruit, Mpumalanga, South Africa Orion Group Full time

Job Summary:

The Orion Group is seeking a highly skilled and experienced Centre Manager to oversee the day-to-day operations and overall management of our mixed-use Centre in Mbombela. As a key member of our team, you will be responsible for driving business growth, enhancing the customer experience, and ensuring the smooth functioning of the Centre.

Key Responsibilities:

  • Operations Management:
    • Oversee all aspects of the Centre's operations, including leasing, tenant relations, maintenance, security, housekeeping, waste management, and parking.
    • Develop and implement efficient operational procedures to ensure a safe, clean, and well-maintained environment for visitors and tenants.
    • Monitor facility maintenance and repair activities, ensuring they are completed in a timely and cost-effective manner.
    • Regularly conduct inspections to ensure compliance with building codes, safety regulations, and health standards.
  • Tenant Relations:
    • Establish and maintain strong relationships with tenants, addressing their concerns promptly and effectively.
    • Develop and implement tenant retention strategies to minimize vacancies and attract new, desirable tenants.
    • Negotiate lease renewals, rent escalations, and other leasing terms in collaboration with the leasing team.
    • Coordinate with marketing and promotional teams to support tenant events and marketing initiatives.
  • Financial Management:
    • Develop and manage the annual budget for the Centre, ensuring financial targets are met and expenses are controlled.
    • Monitor financial performance, analyze revenue and expenses, and make recommendations for cost-saving initiatives and revenue growth.
    • Prepare regular financial reports for senior management and owners.
  • Business Development:
    • Identify opportunities to maximize the Centre's revenue and profitability.
    • Collaborate with the leasing team to attract new tenants and negotiate lease agreements.
    • Stay updated on industry trends, competitors, and market conditions to identify potential risks and opportunities.
  • Culture Champion:
    • Champion a culture of exceptional customer service throughout the entire Centre.
    • Implement and maintain high standards for cleanliness, safety, and presentation across all areas.
    • Provide support to customers, addressing their inquiries, complaints, and feedback promptly.
    • Plan and execute customer-focused events and initiatives to enhance the overall customer/tenant experience.

Requirements:

  • Grade 12 and/or equivalent qualification.
  • A tertiary qualification in business administration, management, or a related field will be an added advantage.
  • A valid driver's license and own reliable transport essential.
  • At least 3-5 years of proven experience as a Centre Manager or in a similar role.
  • Strong leadership and management skills with the ability to motivate and inspire a diverse team.
  • Excellent interpersonal and communication abilities to effectively interact with tenants, customers, and senior management.
  • Sound financial acumen and the ability to create and manage budgets and control costs.
  • Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a dynamic environment.
  • In-depth knowledge of retail operations, leasing, and property management.
  • A track record of successfully driving business growth and enhancing customer satisfaction.
  • Proficient in using computer software and applications, including but not limited to MS Office and others related to property management and financial reporting.