IT Infrastructure Management Professional

1 week ago


Pretoria, Gauteng, South Africa Spesnet Group Healthcare Innovation Applied Full time

Spesnet Group Healthcare Innovation Applied is seeking a highly skilled IT Infrastructure Management Professional to join our team. The ideal candidate will be responsible for the smooth and effective execution of policy administration processes, ensuring timely and accurate processing of policies and related documents.

Purpose of the Job

The Policy Administration Team Lead will oversee the processing requirements within our binder agreements, meeting Service Level Agreement (SLA) deliverables while utilizing role skills and competencies. This includes enhancing our service offerings by leveraging knowledge of binder arrangements, building and maintaining relationships with internal and external stakeholders, and managing monthly reconciliation premiums collection bordereaux.

Key Duties
  • Utilize technical expertise to deliver on processing requirements, ensuring adherence to SLAs and maintaining high-quality standards.
  • Leverage in-depth understanding of binder arrangements to drive business growth and improve services.
  • Maintain strong relationships with key stakeholders, including brokers, collections departments, and underwriters.
  • Process and manage monthly premium bordereaux and recon statements accurately and efficiently.
  • Ensure timely submission of bordereaux and recons to underwriters, adhering to agreed-upon deadlines.
  • Calculate and verify binder admin fees and commissions accurately.
  • Initiate new business onboarding and acceptance, ensuring seamless integration into existing processes.
  • Obtain insurers' policy numbers and provide welcome packs to customers, meeting SLA expectations.
  • Process terminations and lapses promptly, adhering to established timelines.
  • Provide PPR communication confirmation to underwriters as required.
  • Analyze compliance reports, identifying areas for improvement and implementing corrective actions.
  • Attend training sessions to enhance knowledge and certification in underwriting and insurance processes.
  • Support auditors by providing necessary information and insights.
  • Contribute to process enhancements and system improvements, ensuring efficient and accurate processing.
  • Actively participate in strategic projects aimed at improving service efficiency and expanding binder offerings.


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