Outbound Sales Executive

5 days ago

Umhlanga, KwaZulu-Natal, South Africa Synergycontactcentre Full time

Synergycontactcentre is a leading provider of outsourced contact centre solutions, specializing in customer life cycle management. We are seeking a talented and driven individual to fill the role of an Outbound Sales Agent. The successful candidate will have a strong passion for building relationships and delivering exceptional customer experiences.

Key Responsibilities:

  • To deliver excellent customer experience and drive new acquisitions.
  • Target and revenue driven.
  • Increasing upsells and cross-sells.
  • Improving customer retention by providing an exceptional customer experience.

Key Qualifications:

  • Grade 11 or Matric.
  • Minimum of 1 year mobile UK/Broadband experience.
  • Clear criminal record.
  • No ITC Listing.

We are looking for individuals with:

  • Confidence: Not all prospective customers will want to buy what you're selling, and to deal with these rejections you'll need a high level of confidence, positivity, and tenacity.
  • Resilience: Reacting positively to these knockbacks is essential. Each sale can be full of obstacles, so you must have the belief to overcome any challenges thrown your way.
  • Active Listening: Communication is fundamental in building trust and creating a rapport with customers. It's important that salespeople are confident and knowledgeable when advising customers, but the value of listening can easily be overlooked.
  • Rapport Building: Unleashing your personality is equally valuable when it comes to developing your customer service skills. Coming across as authentic and engaging will endear you to others and gain their trust.

We offer a dynamic and supportive work environment that fosters growth and development.

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