Junior IT Engineer Position

4 days ago


Pretoria, Gauteng, South Africa Jordan Hr Full time

Company Overview:

Jordan Hr is a leading provider of recruitment services, specializing in the placement of top talent in various industries. Our team of experts has extensive experience in identifying and matching candidates with the most suitable job openings.

We are committed to providing exceptional service and support to both our clients and candidates. Our goal is to ensure that every interaction with Jordan Hr is positive, efficient, and effective.

About the Job:

This is an exciting opportunity for a talented Junior IT Engineer/IT Support Intern to join our team at Jordan Hr. As a member of our team, you will be responsible for providing technical support, ensuring smooth IT operations, and assisting in service management.

Your key responsibilities will include providing 1st and 2nd line support to end-users for hardware, software, and network related issues, diagnosing and resolving technical problems via phone, email, and in-person support, and installing, configuring, and maintaining IT hardware, including desktops, laptops, printers, and peripherals.

Key Responsibilities:
  1. Provide 1st and 2nd line support to end-users for hardware, software, and network related issues.
  2. Diagnose and resolve technical problems via phone, email, and in-person support.
  3. Install, configure, and maintain IT hardware, including desktops, laptops, printers, and peripherals.
  4. Assist in managing Active Directory, Office, and other enterprise applications.
  5. Support Windows and macOS environments, ensuring system updates and security patches are applied.
Service Management & Documentation:
  • Follow ITIL-based service management processes to handle incidents, problems, and requests.
  • Log, track, and resolve IT support tickets using the organization's IT service management (ITSM) tool.
  • Escalate complex technical issues to senior engineers or third-party vendors when necessary.
  • Maintain up-to-date documentation for IT systems, support procedures, and troubleshooting guides.
  • Contribute to continuous improvement by identifying recurring issues and suggesting preventive measures.


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