Global Process Optimization Specialist

4 days ago


Cape Town, Western Cape, South Africa ERM Full time

Job Summary:

We are seeking a highly skilled Global Process Optimization Specialist to join our team at ERM. In this role, you will be responsible for supporting process improvements across people, technology, and behavior in Sales and Marketing.

About the Role:

As a Global Process Optimization Specialist, you will work closely with stakeholders to capture business requirements and support projects until handover to the Technology Lead for technical refinement. Your key responsibilities will include leading projects related to process optimization in Sales and Marketing, collaborating with stakeholders to capture business requirements, ensuring smooth transition and alignment between business requirements and technical solutions, and assisting in the onboarding process and data migration of acquired businesses.

Key Responsibilities:

  • Lead projects related to process optimization in Sales and Marketing, serving as a project manager until handover to the Technology Lead for implementation.
  • Capture business requirements from stakeholders and ensure alignment with organizational objectives.
  • Evaluate and improve existing processes to increase efficiency and productivity.
  • Develop and implement process improvement initiatives to enhance customer satisfaction and employee engagement.
  • Collaborate with cross-functional teams to ensure seamless integration of new processes and technologies.

Requirements:

  • Bachelor's degree in Business Administration, Management, or related field.
  • Proven experience (2+ years) in project management, particularly in process optimization or business transformation initiatives.
  • Strong understanding of Sales and Marketing processes, with proven experience in Salesforce applications.
  • Certifications: Salesforce Administrator, Salesforce Sales Cloud Consultant, Salesforce Marketing Cloud Email Specialist, and Marketing Cloud Administrator are a plus.

What We Offer:

  • A competitive salary range of $120,000 - $150,000 per year, depending on experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Us:

ERM is a global leader in providing process optimization solutions to companies in the Sales and Marketing industry. Our mission is to help our clients achieve their goals by improving their processes and increasing their productivity.



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