Network Support Engineer

6 days ago


Pretoria, Gauteng, South Africa You Choose Recruit Full time
Job Description

The Technical Service Support Engineer is responsible for administering, troubleshooting, and maintaining Voice and Data Networks including the routers, gateways, and PBX phones.

Customer Service Skills
  1. Act as primary interface to all users to resolve problems reported.
  2. Respond to tickets on the CRM system in a timely manner.
  3. Provide troubleshooting and technical support via phone, email, and face-to-face to end users.
  4. Keep end users informed on progress with problem resolution.
  5. Advise users regarding the product's proper use and address specific user issues.
  6. Escalate and report on the status of all problems as and when required by management.
Data Network Administration
  1. Setup VPNs and port forwards on routers.
  2. Make changes to routers as per client's requirements.
  3. Do preventative maintenance on routers – updates & scheduling reboots.
  4. Log onto routers to check the current configuration thereof to make sure everything is up to standard.
  5. Setup domains for websites, email, POP3, and exchange.
  6. Create users on Active Directory and set up permissions.
  7. Install and configure desktop computers and software.
  8. Assist in voice related Porta issues.
  9. Setting up VPNs between sites.
  10. Do domain transfers.
  11. Change and manage the DNS records on the servers.
  12. Point websites on ISS server to other websites and make general changes.
  13. Manage and configure PRTG.
  14. Setup wireless APs for clients.
  15. Setup QoS on routers.
  16. Assist with internal troubleshooting and problem resolution as and when required at the office.
  17. Support and maintenance of MS Windows and MS Exchange environments.
  18. Testing, installation, and maintenance of network related problems.
  19. Provide 3CX support to users and assist them with problems.
  20. Monitor the infrastructure and act on any failures.

Additionally, the successful candidate will be expected to possess strong analytical, problem solving, and decision-making skills, with the ability to work in a fast-paced environment and manage conflict effectively.



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