Network Support Engineer
6 days ago
The Technical Service Support Engineer is responsible for administering, troubleshooting, and maintaining Voice and Data Networks including the routers, gateways, and PBX phones.
Customer Service Skills- Act as primary interface to all users to resolve problems reported.
- Respond to tickets on the CRM system in a timely manner.
- Provide troubleshooting and technical support via phone, email, and face-to-face to end users.
- Keep end users informed on progress with problem resolution.
- Advise users regarding the product's proper use and address specific user issues.
- Escalate and report on the status of all problems as and when required by management.
- Setup VPNs and port forwards on routers.
- Make changes to routers as per client's requirements.
- Do preventative maintenance on routers – updates & scheduling reboots.
- Log onto routers to check the current configuration thereof to make sure everything is up to standard.
- Setup domains for websites, email, POP3, and exchange.
- Create users on Active Directory and set up permissions.
- Install and configure desktop computers and software.
- Assist in voice related Porta issues.
- Setting up VPNs between sites.
- Do domain transfers.
- Change and manage the DNS records on the servers.
- Point websites on ISS server to other websites and make general changes.
- Manage and configure PRTG.
- Setup wireless APs for clients.
- Setup QoS on routers.
- Assist with internal troubleshooting and problem resolution as and when required at the office.
- Support and maintenance of MS Windows and MS Exchange environments.
- Testing, installation, and maintenance of network related problems.
- Provide 3CX support to users and assist them with problems.
- Monitor the infrastructure and act on any failures.
Additionally, the successful candidate will be expected to possess strong analytical, problem solving, and decision-making skills, with the ability to work in a fast-paced environment and manage conflict effectively.
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