Digital Transformation Director

4 days ago


Durban, KwaZulu-Natal, South Africa Tower Group Full time

Welcome to Tower Group, a leader in the tyres manufacturing industry. We are seeking a highly qualified Digital Transformation Director to join our team based in Durban.

Key Responsibilities:

  • Develop and Execute AI Roadmap
  • Align business growth with technology advancements, focusing on automation, data analytics, and process optimization.
  • Implement AI-driven solutions to enhance sales, CRM, inventory management, pricing, finance, and distribution.
  • Leverage AI capabilities to improve decision-making, predictive analytics, and operational efficiency.
  • Ensure seamless integration of AI solutions with SAP Business One and Cistech POS.
  • Optimize technology investments to reduce costs, improve efficiency, and drive innovation.
  • Stay updated on AI trends and emerging technologies to maintain company's competitive edge.

IT Infrastructure & Systems Management

  • Manage company-wide IT infrastructure (networks, servers, cloud solutions, security).
  • Ensure high availability and security of ERP (SAP Business One), POS (Cistech), and other mission-critical systems.
  • Lead planning and implementation of system upgrades, integrations, and new technology solutions.
  • Implement and maintain robust backup, disaster recovery, and business continuity plans.

IT Operations & Support

  • Oversee day-to-day IT operations, ensuring all technology functions run smoothly across locations.
  • Establish and enforce IT policies, procedures, and standards to ensure security, compliance, and efficiency.
  • Support and troubleshoot IT system issues, minimizing downtime and improving user experience.
  • Work closely with department heads (sales, finance, operations) to understand technology needs and implement solutions.

Vendor & Stakeholder Management

  • Manage vendor relationships, ensuring cost-effective and high-quality service delivery.
  • Negotiate service level agreements (SLAs) and oversee performance monitoring.
  • Collaborate with stakeholders across the company to align IT initiatives with business objectives.
  • Communicate IT initiatives, project updates, and system changes effectively across departments.

Asset & IT Budget Management

  • Oversee IT asset management, ensuring proper tracking, maintenance, and lifecycle management.
  • Manage IT budgets, project costs, and investment planning.
  • Ensure effective licensing and software management across all business units.
  • Develop a structured process for evaluating and approving new technology investments.

Team Leadership & Growth

  • Lead, mentor, and develop the existing IT team (currently two junior IT staff).
  • Define and hire key roles to support company's expanding digital and AI initiatives.
  • Foster a culture of collaboration, continuous learning, and innovation within the technology department.
  • Conduct performance evaluations and ensure the team meets KPIs and strategic objectives.


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