Key Performance Director

7 days ago


Durban, KwaZulu-Natal, South Africa Wns Global Services Full time
Job Overview

The purpose of this role is to lead, coach, and develop a team of advisors to deliver exceptional customer service while achieving key performance indicators.

Key Responsibilities
  • Manage the team's performance to meet KPI targets and plans through effective people management.
  • Create a positive learning environment that empowers and develops team members.
  • Be a role model who contributes to achieving the wider contact centre's overall objectives to provide a first-class sales environment.
  • Analyse problems and generate solutions by taking the initiative to go beyond job remit and identify areas for improvement with a 'can-do' attitude.
  • Understand the business strategy, products, services, and organisational structure.
  • Understand the implications of team engagement and its link to attrition and absenteeism reduction.
  • Plan work schedules and activities to meet deadlines and quality measures while considering others' needs to achieve overall goals.
  • Support others by sharing knowledge and expertise to promote individual performance and contribute to team goals.
  • Conduct performance reviews.
  • Lead, coach, and develop direct reports to ensure their skills focus on high KPI attainment, customer satisfaction, and compliance.


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Tower Group: A Leader in Automotive ManufacturingWe are seeking an experienced Key Performance Maintenance Director to join our team. The ideal candidate will have a proven track record of managing maintenance departments and leading high-performing teams.ResponsibilitiesDevelop and implement a comprehensive maintenance strategy, ensuring seamless execution...


  • Durban, KwaZulu-Natal, South Africa Veblen Director Programme Full time

    Director of Financial Planning - Wes-Kaap - Veblen Director ProgrammeDescriptionJoin Our Team of Finance ExpertsWe are seeking a seasoned finance professional to collaborate with our team of experts in shaping the company's financial strategy.About the Position:Contribute to the development of financial plans, forecasts, and models.Collaborate with...


  • Durban, KwaZulu-Natal, South Africa Veblen Director Programme Full time

    Director of Financial PlanningAbout the Job:We are seeking a highly experienced finance professional to join our team as Director of Financial Planning. This full-time role will involve developing and implementing financial strategies to drive business growth.Key Responsibilities:Develop and implement financial plans and forecasts.Collaborate with...


  • Durban, KwaZulu-Natal, South Africa Performability Full time

    Job SummaryWe are seeking an experienced leader to join our team as a Performance Excellence Director.In this role, you will be responsible for delivering operational and commercial performance metrics across your business stream.You will manage a team of KT Coaches, ensuring they are equipped to lead and manage Advisors to deliver exceptional service.Key...


  • Durban, KwaZulu-Natal, South Africa Pedros Chicken Full time

    Job DescriptionThe Store Performance Director will be responsible for leading operational performance improvement initiatives across the organisation.Key ResponsibilitiesLeading operational performance improvement initiativesDeveloping and implementing strategies to drive business growthEnsuring compliance with operational policies and...


  • Durban, KwaZulu-Natal, South Africa Pedros Full time

    About the RoleWe are seeking a skilled Store Performance Director to join our team at PEDROS. As a key member of our operations team, you will be responsible for driving sales growth and improving store performance.Main Responsibilities:Maximising profitability and meeting sales targetsManaging staff, including discipline and work rostersEnsuring compliance...


  • Durban, KwaZulu-Natal, South Africa TFG (The Foschini Group) Full time

    Job RequirementsWe are seeking a highly skilled and experienced Sales Performance Director to join our team at Totalsports in Secunda Mall. As a key member of our leadership team, you will be responsible for driving sales growth, controlling expenses, and managing stock losses to ensure the achievement of targets.About the TeamAt Totalsports, we're all about...


  • Durban, KwaZulu-Natal, South Africa Abc Worldwide Full time

    Role OverviewWe are looking for an experienced Organization Performance Director to join our organization development team. The successful candidate will be responsible for driving employee engagement and development initiatives, as well as designing and implementing effective training programs.If you have a passion for organizational development and a...


  • Durban, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    Umhlanga - Senior Client-Facing Role Focused on Strategic Account Growth. Lead high-value client relationships and drive account performance within a fast-paced manufacturing environment.Our client is a well-established leader in the manufacturing sector, known for delivering customised solutions to a diverse range of high-profile clients. The organisation...


  • Durban, KwaZulu-Natal, South Africa Paqueta Personnel Full time

    My client, a leading and well-known company with a footprint in the Printing and Digital Industries requires a competent and experienced Key Account Director to join their formidable team in Durban.CORE PURPOSE OF THE JOB: The Key Account Director is responsible for managing and nurturing high-value, strategic accounts within the creative print industry....


  • Durban, KwaZulu-Natal, South Africa Paqueta Personnel Full time

    My client, a leading and well-known company with a footprint in the Printing and Digital Industries, requires a competent and experienced Key Account Director to join their formidable team in Durban.CORE PURPOSE OF THE JOB:The Key Account Director is responsible for managing and nurturing high-value, strategic accounts within the creative print industry....


  • Durban, KwaZulu-Natal, South Africa E & M Resourcing Full time

    Maintenance Role SummaryThe Plant Performance Director is responsible for ensuring the optimal performance of plant operations, including maintenance, production, and reliability. The role requires strong leadership and management skills, as well as technical knowledge of plant operations and maintenance systems.Key Areas of Responsibility:To develop and...

  • Key Account Director

    5 hours ago


    Durban, KwaZulu-Natal, South Africa Pro Recruit SA Full time

    Job DescriptionOur client, a leading and well-known company with a footprint in the Printing and Digital Industries, requires a competent and experienced Key Account Director to join their formidable team in Durban.CORE PURPOSE OF THE JOB:The Key Account Director is responsible for managing and nurturing high-value, strategic accounts within the creative...


  • Durban, KwaZulu-Natal, South Africa Fempower Full time

    Job Description:This is an exciting opportunity for a Financial Director to lead corporate performance enhancement initiatives. The ideal candidate will have a proven track record in finance management, with expertise in financial planning, analysis, and reporting.Duties and Responsibilities:Lead corporate-wide financial planning and budgeting...


  • Durban North, KwaZulu-Natal, South Africa Isilumko Staffing Full time

    Sales Performance Director Job DescriptionWe are looking for a Sales Performance Director to join our sales team at Isilumko Staffing. As a key contributor, you will be responsible for driving business growth and expanding market share in local markets.Main Responsibilities :Develop and execute strategic plans to increase sales revenue and expand market...


  • Durban, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    Our client is a well-established leader in the manufacturing sector, known for delivering customised solutions to a diverse range of high-profile clients. The organisation values long-term partnerships, operational efficiency, and innovation across its service offering.The Key Account Director will be responsible for managing and growing a portfolio of...


  • Durban, KwaZulu-Natal, South Africa Veblen Director Programme Full time

    Director of Financial PlanningAbout the Position:Develop financial plans, forecasts, and models to inform business decisions.Collaborate with cross-functional teams to drive business growth through strategic financial initiatives.Advise on investments and optimize financial performance to maximize returns.This role requires a seasoned finance professional...


  • Durban, KwaZulu-Natal, South Africa Veblen Director Programme Full time

    About Our TeamThe Veblen Director Programme is a unique opportunity for experienced professionals to share their expertise and contribute to the growth and success of our organization.Key Responsibilities:Developing and implementing financial strategies to drive business growth.Providing expert advice on financial matters to the executive team.Maintaining...


  • Durban, KwaZulu-Natal, South Africa CallForce Full time

    Key ResponsibilitiesThe key responsibilities of this role include:Leading a team to meet business requirements and improving team performance.Guiding and supporting team members to ensure they have the necessary skills and knowledge to perform their duties effectively.Analyzing performance statistics and implementing changes where necessary to improve team...


  • Durban, KwaZulu-Natal, South Africa Veblen Director Programme Full time

    Job title: Executive Advisory Board MemberWe are currently seeking a senior finance board member to join our Veblen Director Programme.As a key member of our advisory board, you will play a vital role in shaping our financial strategy and driving business growth.Key Responsibilities:Developing and managing budgets to ensure efficient use of...