Desk-Based Security Professional

4 days ago


Centurion, Gauteng, South Africa Bidvest Protea Coin Full time
About the Job

Bidvest Protea Coin is a leading provider of security services, seeking a highly skilled Incident Desk Management professional to join our team.

The Ideal Candidate:

We are looking for a motivated and detail-oriented individual with a passion for incident management and customer service. The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Managing and escalating reported incidents to senior investigators.
  • Providing accurate and timely reporting to stakeholders.
  • Maintaining open and transparent communication with clients.
  • Analyzing data to identify trends and areas for improvement.
  • Staying up-to-date with company policies and procedures.
  • Working collaboratively with the team to achieve common goals.

Requirements:

  • PSIRA Certification Grade A.
  • Grade 12 or equivalent qualification.
  • Solid security knowledge and understanding of investigation techniques.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Excellent communication and interpersonal skills.


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