Desk-Based Security Professional
4 days ago
Bidvest Protea Coin is a leading provider of security services, seeking a highly skilled Incident Desk Management professional to join our team.
The Ideal Candidate:
We are looking for a motivated and detail-oriented individual with a passion for incident management and customer service. The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Managing and escalating reported incidents to senior investigators.
- Providing accurate and timely reporting to stakeholders.
- Maintaining open and transparent communication with clients.
- Analyzing data to identify trends and areas for improvement.
- Staying up-to-date with company policies and procedures.
- Working collaboratively with the team to achieve common goals.
Requirements:
- PSIRA Certification Grade A.
- Grade 12 or equivalent qualification.
- Solid security knowledge and understanding of investigation techniques.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent communication and interpersonal skills.
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