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Workshop Operations Manager

7 days ago

Pinetown, KwaZulu-Natal, South Africa Staff Solutions Recruitment Full time
Job Description

We are seeking a highly skilled and experienced Workshop Manager to join our team at Staff Solutions Recruitment. The successful candidate will be responsible for managing the daily operations of the workshop, ensuring efficient workflow and maintaining high standards of quality and customer service.

The ideal candidate will have strong leadership skills, with experience in workshop management, automotive services, and team supervision. A Code 14 license is essential, as well as a Matric Certificate.

Duties and Responsibilities:
  • Manage and plan daily workshop operations, including staff management and deviation handling.
  • Develop and implement standards and routines for daily planning and follow-up meetings on WIP and parts.
  • Carry out regular meetings with staff to discuss progress and address any issues.
  • Monitor and handle deviations, initiating proper actions and escalations as necessary.
  • Promote and work with dealer operating standards to ensure uniform quality standards across all areas of the business.
  • Coordinate spare parts activity to ensure parts availability, working closely with the Parts Manager.
  • Manage workshop facilities and HSE, collaborating with the Safety Officer.
  • Create working time schedules for work shifts.
  • Attend daily workshop reporting, providing updates on WIP, Efficiency, Productivity, Debtors, and Creditors.
  • Develop and manage customer relationships, ensuring that customers' needs are met and services are developed to meet future requirements.
  • Build and maintain relationships with customer representatives.
  • Monitor the processing of complaints and process major or complicated complaints.
Requirements:
  • Matric Certificate
  • Code 14 license - Minimum
  • Strong planning and leadership skills
  • Confident and proactive approach