Senior Product Consultant

1 month ago

Johannesburg, Gauteng, South Africa Sabre Full time

Job Overview

We are seeking a highly skilled Product Technology Consultant to join our team at Sabre. As a key member of our Product Solution Delivery team, you will play a vital role in consulting our agency customers on product upgrades, implementation, and technology integrations.

This is a high-impact opportunity that offers the chance to develop and drive the strategic direction for one of the leading global travel technology companies.

Key Responsibilities

  • Provide training and support to prospect, conversion, and existing customers across Africa.
  • Responsible for project management and delivery of IT consulting services.
  • Work closely with user groups to identify, develop, acquire, and implement methodologies for the installation of new information systems or integration of existing systems.
  • Coordinate the acquisition and installation of hardware, software, databases, and peripherals that meet client needs.
  • Manage customer-driven initiatives by supporting product demos, evaluation, testing, configuration, rollout, and adoption.
  • Proactively consult with customers on best practices for Sabre solutions.
  • Map Sabre solutions and customer needs to drive differentiated value and optimal performance.
  • Advocate for customers regarding the resolution of complex technical issues affecting the implementation, operation, and utilization of Sabre products.
  • Partner internally with sales and product teams to propose changes in solutions that result in increased efficiency or adoption by customers.
  • Showcase Sabre Products and APIs that best align with customer needs through technical presentations, product demonstrations, and workshops.
  • Collaborate with customer development teams to help them integrate Sabre's products into their technology stack.
  • Provide project management guidance and oversight of key technical engagements to ensure successful implementations.

Requirements and Qualifications

  • Minimum 3 years of relevant work experience.
  • Bachelor's degree.
  • Possess necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design, and re-engineering.
  • Deep understanding of the travel industry and ecosystem.
  • Proficient knowledge and hands-on experience with Sabre products.
  • Strong consultative or collaborative leadership among customers and internal stakeholders to achieve business and technical objectives.
  • Excellent customer service and communication skills.
  • Familiarity with mid/back office tools and corporate/leisure online booking tools.
  • Ability to analyze and troubleshoot.
  • Attention to detail and ability to multitask to support multiple customers.
  • Experience in an Online Travel Agency or any eCommerce business environment.
  • Experience with Sabre APIs using tools such as Soap or Postman is a plus.
  • Competency in training technical teams on functional and business processes.
  • Knowledge of NDC.
  • Languages - English plus French or any additional language preferred.

Benefits and Compensation

We offer a competitive salary of $120,000 per year, making this a great opportunity for experienced professionals to grow their careers while working with a leading global travel technology company.

The estimated salary range for this position is based on the title, job description, and location. The actual compensation package may vary depending on individual qualifications and experience.

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