Senior Compliance Specialist

3 days ago


Johannesburg, Gauteng, South Africa dentsu Full time

We are looking for a seasoned professional to fill the role of Senior Art Director as a Senior Specialist: Tower Inspection & Compliance at Dentsu. This is a 12-month contract position.

The successful candidate will be responsible for managing the technical operations of service providers, ensuring compliance with all relevant requirements. They will work closely with various teams, including legal, supply chain management, and IT, to achieve effective service delivery.

Responsibilities:

  • Evaluate customer performance against individual SLAs.
  • Evaluate vendor performance against SLAs.
  • Manage client compliance with signed SLAs.
  • Manage vendor contractors' compliance with each SLA.
  • Work with the IT team and NOC systems to ensure technical support systems and platforms are functioning correctly.
  • Provide strategic information for decision-making.
  • Communicate high-level feedback to management on network performance.
  • Communicate high-level feedback to customers on performance and non-compliance.
  • Communicate high-level feedback to vendors on non-compliance and performance.
  • Ensure network reporting information is accurate and complete.


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