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Experience Optimization Specialist
1 week ago
We are looking for a highly motivated and experienced Patient Experience Manager to join our team at Mediclinic International. As a key member of our team, you will play a vital role in delivering exceptional patient experiences and contributing to the overall success of our organization.
Main Responsibilities
This is an exciting opportunity for a seasoned professional with 5 years' experience in a service-oriented environment/operations. Your key responsibilities will include direct responsibility for patient visits and real-time complaints resolution, utilizing patient experience index data to improve patient experience, managing overall patient experience within the hospital, and managing and controlling patient experience finances.
Key Skills and Qualifications
To succeed in this role, you will need to have a bachelor's degree in human sciences (majors in nursing, social work, and psychology) and be competent in using Microsoft Office (Outlook, Word, Excel, and PowerPoint). Additionally, you should have knowledge and application of client satisfaction best practices, patient experience related administration and survey systems, and mediclinic marketing strategies, policies, and procedures.
