Quality Assurance Manager
5 days ago
The Investigations Officer plays a crucial role in our team, working closely with colleagues to deliver exceptional corporate solutions. This is an exciting opportunity for an experienced professional to join our dynamic team and contribute to driving business growth.
Main Responsibilities
- Participate in new build scoping sessions to analyse process flows and determine system feasibility.
- Document and test build ideas through multiple scenarios to ensure system functionality.
- Approve system builds once they are fully operational.
- Log system defects and retest all scenarios until the system is ready for deployment.
- Evaluate new Amrod offerings, identify areas for improvement, and present findings.
- Escalate system issues and log tickets, ensuring timely resolution based on urgency.
- Create process flowcharts for systems in Sales to visually present workflows to relevant staff.
- Manage special projects with deadlines and provide feedback to management.
- Perform weekend testing during system deployments as required.
- Investigate staff and client complaints, as well as system-related issues, to determine root causes and document findings.
- Compile performance reports for staff and managers, including recommendations and trends for improvement.
- Identify trends in system issues and client complaints and escalate with potential solutions.
- Collaborate with relevant sections within Sales, such as Training, to implement departmental improvements.
- Supervise and oversee staff members reporting to you.
- Share information and impart knowledge to address daily challenges.
- Motivate the team to achieve targets while maintaining quality standards in a high-pressure environment.
- Manage HR matters, including discipline and timekeeping, in accordance with Amrod policies and procedures.
- Always ensure compliance with health and safety requirements.
Qualifications
- Minimum of 5 years' experience within Sales or an IT environment.
- Experience in Amrod environment or a similar environment will be advantageous.
- Ability to articulate and interpret numbers and statistics.
- Above average communications skills in English, both verbally and written.
- Highly proficient in MS Office (Word, Excel, PowerPoint, Outlook).
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