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Air Operations Coordinator

2 weeks ago

Kempton Park, Gauteng, South Africa Biocair Full time

The Control Tower Team plays a pivotal role in facilitating shipments beyond the reach of local Biocair stations. This strategic oversight, coordination, and effective management of suppliers and internal logistics operations are crucial to upholding the efficiency and reliability of the Biocair network.

Biocair's proprietary transportation management system, iCair, is where shipment information is verified by the Control Tower Coordinator. They manage communications between internal stakeholders, shippers and consignees, and regularly notify the Customer Care Team of shipment updates.

Responsibilities Include:
  • Reviewing shipment data for fit-for-purpose design aspects
  • Managing communication with Biocair Teams and third-party vendors regarding shipment details, clearance instructions, documentation changes, and necessary licenses/permits
  • Developing and maintaining positive working relationships with internal stakeholders, external suppliers, and customers
  • Recording shipment deviations and supplier non-conformance in the transport management system
  • Capturing exception expenses incurred in operations and shipment deviations, ensuring transparency and appropriate cost allocation
  • Serving as a Data Steward for third-party vendor and agent details in the transportation management system, ensuring quality and accuracy

Beyond these responsibilities, this role requires collaboration with teams to ensure seamless interactions between Biocair and various stakeholders involved in collection, delivery, or other third-party activities. Strong attention to detail and excellent communication skills are essential for success in this position.

In addition, the successful candidate will demonstrate key competencies including:
  • Experience in logistics and freight forwarding
  • Able to work independently with minimal supervision
  • Prioritization and task management skills
  • Demonstrable customer care experience
  • Conflict resolution/de-escalation skills
  • Good attention to detail/data verification skills