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Customer Service Representative

3 weeks ago

East London, Eastern Cape, South Africa FlySafair Full time

Job Overview

FlySafair is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations department, you will be responsible for delivering exceptional customer service to our passengers.

Key Responsibilities:

  • Assist customers with ticket sales, bookings, and flight changes, providing clear explanations of rules, terms, and conditions.
  • Handle flight disruptions and cancellations in a professional and timely manner.
  • Safeguard confidential information and maintain high standards of professionalism.
  • Address customer complaints efficiently and effectively.
  • Escalate complex issues to the supervisor on duty.
  • Provide outstanding customer service at all times.

Requirements

  • Grade 12 or equivalent qualification.
  • Airport and ticket sales experience.
  • Ability to work flexible hours, including weekends and public holidays.
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook).
  • Excellent written and verbal communication skills.