Shopper and Driver Team Lead

3 days ago


Midrand, Gauteng, South Africa OneCart Full time

We are seeking a Shopper and Driver Team Lead to join our OneCart team in the Gauteng region. The ideal candidate will have 2-3 years of experience as a team leader and possess excellent time management, conflict management, and negotiation skills.

The successful candidate will be responsible for leading a team of shoppers and drivers, ensuring flawless service delivery to customers, and developing and managing team performance. They will also develop and manage KPIs, conduct spot checks, and identify areas for improvement.

In addition, the Shopper and Driver Team Lead will allocate schedules to staff, conduct regular meetings with the team, and ensure that all staff report to work on time. They will also facilitate training and coaching for staff members who require improvement in their service delivery.

The role requires excellent attention to detail, time management skills, conflict management skills, negotiation skills, professional verbal and written communication skills, and high emotional intelligence. The successful candidate must be able to build and maintain relationships, demonstrate resilience, and be decisive and action-oriented.

Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors, and working with challenging clients. The company prides itself in presenting a professional and respectful image to its clients, and employees are required to be dressed appropriately and presentable at all times.



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