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Sales and Service Enablement Expert

2 weeks ago

Pretoria, Gauteng, South Africa Absa Group Full time
Job Description

This role plays a critical part in delivering dynamic virtual end-to-end customer sales and service, including fulfillment, resolving customer queries, cross-selling and/or upselling all relevant bank products on offer.

The successful candidate will provide financial advice to customers and handle retentions, ensuring that customer needs are identified and advised various options.

  • Sales and Service Enablement: Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
  • Customer Retention: Speak to customers to ensure that their needs are identified and advises various options, adhering to shared company values and service standards with regard to customer interaction.