Claims Resolution Specialist

2 months ago


Sandton, South Africa HR Studio Full time

Position Overview:

We are seeking a dedicated Appeals Specialist who will be responsible for evaluating and addressing both verbal and written claims and authorization appeals. This role involves collaborating with healthcare providers and members to ensure timely and accurate responses while maintaining meticulous records of all appeals.

Key Responsibilities:

  • Utilize established guidelines and tools to investigate and analyze appeal-related issues and pertinent claims.
  • Gather, assess, and document verbal and written complaints and appeals from both members and providers.
  • Evaluate and make informed decisions on assigned appeal matters.
  • Prepare comprehensive response letters for appeals submitted by members and providers.
  • Keep detailed records of all complaints, resolutions, and necessary documentation for tracking and auditing purposes.
  • Act as a subject matter expert on appeals, ensuring precise record-keeping and timely updates on all appeal statuses.
  • Serve as a liaison among members, providers, regulatory bodies, and internal teams; coordinate with key stakeholders regarding appeal outcomes.
  • Collaborate with internal experts to obtain benefit and/or clinical insights and interpretations of complex cases.

Qualifications:

  • High School Diploma or equivalent.
  • Post-secondary diploma or equivalent; an associate's degree is preferred.
  • A minimum of 2 years of experience in grievance and appeals, claims, or related healthcare roles, ideally within a carrier or TPA environment.
  • Familiarity with CMS standards and requirements pertaining to complaint resolution.
  • Proficiency in Microsoft Office applications.
  • Ability to maintain confidentiality and exercise discretion when handling sensitive information.

This role requires a commitment to training and development, ensuring you are well-prepared to meet the demands of the position.



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