Game Support Agent

2 days ago


Johannesburg, Gauteng, South Africa Digital Gaming Corp. Full time

About the Role

We are recruiting a highly motivated Contact Centre Agent to join our dynamic team. As a key contributor to our customer support function, you will play a vital role in delivering exceptional service to our players, handling queries, and maintaining the highest standards of communication.

Your Key Accountabilities

  1. Deliver outstanding customer service to all players through various channels, focusing on first-contact resolution and continuous improvement.
  2. Communicate effectively with the Team Leader/Manager to address player-related concerns, share knowledge, and implement solutions.
  3. Document all interactions with players accurately, adhering to company guidelines and procedures.
  4. Engage in ongoing training and development to stay current with the latest technologies, industry trends, and best practices in customer service.
  5. Assess player feedback and suggestions, escalating queries to other departments when necessary.

Requirements

  • A completed BCom degree, solid understanding of sports, sports betting, and betting markets, and excellent communication skills.
  • A strong attention to detail, problem-solving abilities, and adaptability to changing circumstances in the workplace and industry.
  • A driven personality, ability to multitask, and work well under pressure, with a forward-thinking approach and commitment to excellence.
  • Flexibility to work shifts on a rotational basis, including occasional overtime if required, and good timekeeping.


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