Game Support Agent
2 days ago
About the Role
We are recruiting a highly motivated Contact Centre Agent to join our dynamic team. As a key contributor to our customer support function, you will play a vital role in delivering exceptional service to our players, handling queries, and maintaining the highest standards of communication.
Your Key Accountabilities
- Deliver outstanding customer service to all players through various channels, focusing on first-contact resolution and continuous improvement.
- Communicate effectively with the Team Leader/Manager to address player-related concerns, share knowledge, and implement solutions.
- Document all interactions with players accurately, adhering to company guidelines and procedures.
- Engage in ongoing training and development to stay current with the latest technologies, industry trends, and best practices in customer service.
- Assess player feedback and suggestions, escalating queries to other departments when necessary.
Requirements
- A completed BCom degree, solid understanding of sports, sports betting, and betting markets, and excellent communication skills.
- A strong attention to detail, problem-solving abilities, and adaptability to changing circumstances in the workplace and industry.
- A driven personality, ability to multitask, and work well under pressure, with a forward-thinking approach and commitment to excellence.
- Flexibility to work shifts on a rotational basis, including occasional overtime if required, and good timekeeping.
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