Senior Team Lead

4 days ago


Cape Town, Western Cape, South Africa WNS Analytics Full time

This Senior Team Lead position at WNS Analytics requires a high level of leadership and analytical skills. As a team lead, you will manage team performance, provide coaching and feedback, and take customer service and escalation when needed.

Key Areas of Responsibility:
  • Manage team performance metrics
  • Develop and implement action plans for goal achievement
  • Facilitate learning sessions for associate development

With a minimum of 1 year experience as a team leader in a call center and experience in the travel industry within BPO, you will excel in this role.



  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job Title: Digital Marketing Manager LeadAbout the Role:We are seeking an experienced Digital Marketing Manager Lead to join our team at Lead Generation Group. As a key member of our marketing department, you will be responsible for developing and implementing high-performing paid search campaigns that drive business growth.Main Responsibilities:Campaign...

  • USA Sales Team Lead

    2 days ago


    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    USA Sales Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town5 hours agoDescriptionJob Title: USA Sales Team LeadAbout UsLead Generation Group is a pioneer in redefining the lead generation landscape. With explosive growth, we're looking for ambitious professionals to join our high-performing team.The RoleWe seek an experienced and...

  • USA Sales Team Lead

    4 days ago


    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation Group is at the forefront of redefining the lead generation landscape. Our rapidly expanding company is experiencing explosive growth, and we're looking for ambitious professionals who want to join our rocket ship trajectory. Specializing in connecting businesses with qualified leads, we've established a strong foundation and are now scaling...

  • Support Team Lead

    2 days ago


    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About the Role:The Lead Service Specialist will lead our support team, driving them to deliver exceptional service and meet key performance indicators.This role requires a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Customer Service Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Lead Generation Team LeadDescriptionAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team. This critical role involves leading a team in providing exceptional customer service and resolving complex...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Sales and Marketing Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 weeks agoJob title: Lead Generation ManagerDescriptionAbout the Role:This is an exciting opportunity to join our Sales and Marketing Team as a Lead Generation Specialist. The successful candidate will be responsible for generating new business leads and...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation Team Head - Job DescriptionAbout the Role:We are looking for a seasoned leader to head our Service Delivery Team at Lead Generation Group. This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Key Accountabilities:Implementing strategies to improve customer satisfaction and reduce...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Customer Support Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 day agoJob title: Client Support ManagerDescriptionJob Overview:We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous...

  • Senior Team Lead

    5 minutes ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    At WNS Global Services, we are seeking a Senior Team Lead to manage and oversee a team of call center agents. The ideal candidate will have excellent leadership skills, be able to motivate and support agents through feedback and communication.The Senior Team Lead will be responsible for measuring KPI's such as inbound calls, call waiting, and call...

  • Team Lead

    2 days ago


    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job Description:Overview:We are seeking a highly skilled and experienced Service Delivery and Quality Assurance Lead to join our team at Lead Generation Group. The successful candidate will be responsible for driving exceptional customer experiences and resolving complex issues.Responsibilities:Developing and implementing effective strategies to improve...

  • Sales Team Lead USA

    2 days ago


    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About UsLead Generation Group is a pioneering force in redefining the lead generation landscape, delivering explosive growth through innovative strategies.We're seeking ambitious professionals to join our high-performing team, driving sales excellence and accelerating global expansion.


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    **Job Overview:**We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    We are seeking a seasoned Customer Support Manager to lead our team in providing exceptional service to our customers. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Skills:Strong leadership and communication skills.Familiarity with CRM/ticketing systems.US customer...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Customer Support Team LeadWe are seeking a dedicated professional to lead our customer support team in delivering exceptional service.The ideal candidate will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Guide support representatives to meet and exceed service KPIs.Ensure timely handling...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Senior Leadership RoleWe are seeking an experienced Escalations Manager Lead to join our team at the Lead Generation Group.About the JobThis position involves managing and resolving complex client complaints, utilizing strong leadership skills and excellent communication abilities.Key responsibilities include:Developing strategies to reduce the frequency of...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job DescriptionThis is an exciting opportunity to join our Sales and Marketing Team as a Lead Generation Specialist. The successful candidate will be responsible for generating new business leads and supporting the sales team in achieving their targets.Key Responsibilities:Developing Sales Strategies: Develop and execute sales strategies to achieve business...

  • Senior IT Team Lead

    2 days ago


    Cape Town, Western Cape, South Africa Top Recruitment Full time

    About the RoleThis is a fantastic opportunity for a seasoned IT professional to join our team as a Senior IT Team Lead. In this role, you will be responsible for managing day-to-day internal and external client interactions, overseeing all helpdesk activities, and responding to and resolving escalated Helpdesk issues.Key ResponsibilitiesManage IT Suppliers...

  • Senior Team Lead

    9 minutes ago


    Cape Town, Western Cape, South Africa Rohloff Group Full time

    The Rohloff Group is currently looking for a Senior Team Lead to oversee the day-to-day operations of our restaurant. As a key member of our management team, you will play a critical role in driving business success through effective people management, operational excellence and exceptional customer service.Your primary responsibility will be to provide...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Complaint Management Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Escalations Specialist LeadDescriptionKey ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of...

  • Lead Generation Expert

    17 hours ago


    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job DescriptionThe Lead Generation Group is seeking a skilled Lead Generation Specialist to play a critical role in driving lead generation through paid search advertising.In this role, you will be responsible for managing and optimizing paid search campaigns on Google Ads and Bing Ads, developing strategies to expand campaign reach and performance within...