Student Relations Officer
1 week ago
The IIE's Varsity College, Pretoria Campus seeks a Student Relations Specialist to provide exceptional support to students. As a member of the Academic Operations team, you will play a crucial role in facilitating student registration and academic progression counselling.
Key Responsibilities:
- Facilitate consultations with students regarding changes to their registration contracts
- Collaborate with the Admission Centre to ensure accurate curriculum scenarios
- Support the Senior Student Relations Specialist and campus teams in coordinating the Retention Project
Active Student Engagement and Support
- Deliver academic orientation programmes for new and returning students
- Manage the dissemination of student-related policies
- Attend informal meet-and-greet sessions with students
- Facilitate Programme Information Sessions to explain policies and procedures
Required Skills and Qualifications:
- Advanced interpersonal and communication skills
- Computer proficiency
- Planning and time management skills
- Results-driven and able to handle pressure
- Professionalism, empathy, and customer service focus
- Advanced administrative and organisational skills
Minimum Education Requirements:
- National Diploma or Advanced Certificate (NQF Level 6)
- Advanced Diploma or Degree (NQF Level 7) is advantageous
Minimum Work Experience Requirements:
- 2 years' experience in administration and customer service
- 1 year of operational management/project management experience
This role offers a competitive salary commensurate with experience and the opportunity to work in a dynamic higher education environment.
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