Student Relations Officer

1 week ago


Pretoria, Gauteng, South Africa IIE Varsity College Full time

The IIE's Varsity College, Pretoria Campus seeks a Student Relations Specialist to provide exceptional support to students. As a member of the Academic Operations team, you will play a crucial role in facilitating student registration and academic progression counselling.

Key Responsibilities:

  • Facilitate consultations with students regarding changes to their registration contracts
  • Collaborate with the Admission Centre to ensure accurate curriculum scenarios
  • Support the Senior Student Relations Specialist and campus teams in coordinating the Retention Project

Active Student Engagement and Support

  • Deliver academic orientation programmes for new and returning students
  • Manage the dissemination of student-related policies
  • Attend informal meet-and-greet sessions with students
  • Facilitate Programme Information Sessions to explain policies and procedures

Required Skills and Qualifications:

  • Advanced interpersonal and communication skills
  • Computer proficiency
  • Planning and time management skills
  • Results-driven and able to handle pressure
  • Professionalism, empathy, and customer service focus
  • Advanced administrative and organisational skills

Minimum Education Requirements:

  • National Diploma or Advanced Certificate (NQF Level 6)
  • Advanced Diploma or Degree (NQF Level 7) is advantageous

Minimum Work Experience Requirements:

  • 2 years' experience in administration and customer service
  • 1 year of operational management/project management experience

This role offers a competitive salary commensurate with experience and the opportunity to work in a dynamic higher education environment.



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