Custody Product Manager
3 weeks ago
The Custody Product Manager will be responsible for delivering high-quality product and services to clients in the Securities Services division, ensuring the highest level of client satisfaction. This role will assist the Country Head in managing the product's profitability, setting budgets, and achieving growth and efficiency.
- Help set the strategy for the Securities Services proposition in South Africa, building a strong product portfolio that meets client needs.
- Take ownership of product delivery, maintaining strong knowledge of product features and functions.
- Collaborate with stakeholders to provide solutions for client requests, working closely with Operations and Technology to ensure timely implementation of product development.
- Create business requirement documents for market or product developments/changes.
Maintain a deep understanding of evolving customer needs and perceptions of quality, ensuring that client satisfaction is consistently high. Work closely with operations and product management to deliver client solutions.
- Ensure client satisfaction; the branch receives the highest possible rating in key identified surveys.
Develop and maintain strong relationships with local clients and prospects, as well as with market regulators and infrastructures. Assist the Country Head in driving market efforts with authorities and regulators to promote best practices and resolve issues.
- Maintain a close relationship with local clients and prospects.
- Help Country Head to drive market efforts with authorities and regulators on behalf of Citi and clients for best practices and to clarify/resolve issues.
Ensure satisfactory audit results, maintaining current knowledge of Citi and Custody risk management control and product policies and processes. Ensure continuity of business, alerting Country Head and senior management of events that may create or increase risk.
- Ensure satisfactory audit results.
- Maintain current knowledge of the requirements of Citi and Custody risk management control and product policies and processes.
Relevant and applicable work experience in Securities Services - Custody is required, as well as experience in South Africa with local banks and non-bank FIs as a client of Securities Services - Custody. Experience in building and maintaining client relationships, understanding the product development lifecycle, and holding a university degree are also essential.
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