Current jobs related to Client Service Representative - Cape Town, Western Cape - Capita

  • Client Service Representative

    6 days ago

    Cape Town, Western Cape, South Africa Nedbank Full time

    Client Service RepresentativeAt Nedbank, we are seeking a skilled Client Service Representative to join our team. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Respond to client inquiries and resolve issues in a timely...

  • Client Service Representative

    2 months ago

    Cape Town, Western Cape, South Africa JenRecruitment Full time

    Job DescriptionJob Title: Client Service RepresentativeJob Summary:We are seeking a highly skilled and experienced Client Service Representative to join our team at JenRecruitment. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and...

  • Client Services Representative

    1 week ago

    Cape Town, Western Cape, South Africa Bridgena Barnard & Associates Full time

    Job Title: Client Services RepresentativeJob Summary: We are seeking a skilled Portuguese language support specialist to join our team at Bridgena Barnard & Associates. As a Client Services Representative, you will be responsible for providing exceptional support to our clients in Angola and Mozambique.Key Responsibilities:* Provide high-quality support to...

  • Client Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Job SummaryWe are seeking a highly skilled and experienced Client Service Representative to join our team at Status Staffing. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to and resolve client inquiries and issues in a timely and...

  • Sales Representative Blackheath

    3 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Job Title: Sales Representative BlackheathAbout the Role:We are seeking a highly motivated and experienced Sales Representative to join our team at Service Solutions. As a Sales Representative, you will be responsible for building and maintaining relationships with clients, identifying new business opportunities, and driving sales growth.Key...

  • Sales Representative

    4 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    External Sales Representative OpportunityWe are seeking a highly motivated and experienced External Sales Representative to join our team at Service Solutions in Century City, CPT.The successful candidate will have a proven track record of success in external sales, preferably in the service industry, with a minimum of 2 years of experience.This is a...

  • External Sales Representative

    1 week ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Job Title: External Sales RepresentativeJob Summary:We are seeking a highly motivated External Sales Representative to join our team at Service Solutions. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the vehicle tracking industry.Key Responsibilities:Develop and execute sales strategies...

  • Sales Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    External Sales Representative OpportunityWe are seeking a highly motivated and experienced External Sales Representative to join our team at Service Solutions in Centurion. As a key member of our sales team, you will be responsible for driving new business growth and expanding our customer base.Key Responsibilities:Develop and execute sales strategies to...

  • Client Services Representative

    2 months ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    We are seeking a dynamic and well-spoken Client Services Consultant to join our team in a Client-Facing Role. The core purpose of this position is to build engagement, trust, and long-lasting relationships with investors and financial planners through the delivery of exceptional service experiences.Key Responsibilities:- Respond to client needs by offering...

  • Client Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Job Title: Client Contact Centre Service AdministratorWe are seeking a highly skilled and experienced Client Contact Centre Service Administrator to join our team at Status Staffing. As a key member of our client service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to and...

  • Client Services Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa Bridgena Barnard & Associates Full time

    Job Title: Client ServicesWe are seeking a skilled Client Services professional to join our team at Bridgena Barnard & Associates.Job Summary:We require a Portuguese speaking agent to support clients in Angola and Mozambique. The ideal candidate will have excellent communication skills, be computer literate, and have knowledge of the Mozambique or Angola...

  • Client Services Representative

    1 month ago

    Cape Town, Western Cape, South Africa Bridgena Barnard & Associates Full time

    Job Title: Client ServicesWe are seeking a skilled Client Services professional to join our team at Bridgena Barnard & Associates.Job Summary:We require a Portuguese speaking agent to support clients in Angola and Mozambique. The ideal candidate will have excellent communication skills, be computer literate, and have knowledge of the local market.Key...

  • Client Service Representative

    4 weeks ago

    Cape Town, Western Cape, South Africa JenRecruitment Full time

    Job Title: Client Contact Centre Service AdministratorWe are seeking a highly skilled and experienced Client Contact Centre Service Administrator to join our team at JenRecruitment. As a key member of our Client Contact Department, you will be responsible for providing exceptional customer service to our clients and brokers, ensuring a high standard of...

  • Sales Representative Blackheath

    2 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is seeking a skilled Sales Representative to join their team in Blackheath. As a key member of the sales team, you will be responsible for driving sales growth and expanding the company's customer base.Key Responsibilities:Develop and execute sales strategies to meet and exceed sales targetsBuild and maintain strong relationships with...

  • Customer Service Representatives

    1 month ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Customer Service Representative OpportunityWe are seeking an experienced Customer Service Representative to join our team at West Coast Personnel.About the Role:This is an exciting opportunity for a skilled Customer Service Representative to work with a dynamic team and contribute to the success of our clients.Key Responsibilities:Provide exceptional...

  • Sales Representative

    4 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Job Title: Sales Representative - Cape TownWe are seeking a highly motivated and experienced Sales Representative to join our team in Cape Town. As a Sales Representative, you will be responsible for identifying and pursuing new business opportunities, building and maintaining relationships with existing customers, and achieving sales targets.Key...

  • Customer Service Representative

    2 months ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"title": "Customer Service Representative", "content": "Job SummaryABC Worldwide is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key...

  • Financial Services Representative

    1 month ago

    Cape Town, Western Cape, South Africa Bianca Consulting Full time

    Job Title: Financial Services RepresentativeBianca Consulting is seeking a highly skilled Financial Services Representative to join our team. As a key member of our team, you will be responsible for providing exceptional client service and financial solutions to our clients.Key Responsibilities:Perform comprehensive financial assessments using internal...

  • Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Nedbank Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Nedbank. As a key member of our retail banking team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide personalized service to clients,...

  • Courier Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Maneshez solutions services Full time

    We are seeking a skilled Courier Service Representative to join Maneshez solutions services. The ideal candidate will be responsible for gathering parcels and transporting them to specified locations while ensuring all relevant documentation is completed.To succeed in this role, the Courier Service Representative should be able to plan and select the most...

Client Service Representative

2 months ago

Cape Town, Western Cape, South Africa Capita Full time

Job Overview

Position: Client Service Representative

Objective of the Role

As a vital member of a dedicated and skilled team, you will engage with clients to discern their specific requirements while providing exceptional service to enhance the profitability of the organization. Your commitment to fair treatment of customers and the ongoing delivery of service excellence will be paramount.

In this position, you will be tasked with managing customer interactions by addressing product or service issues. This includes clarifying the customer's concerns, identifying the root cause of the issue, selecting and articulating the most effective solution, facilitating corrections or adjustments, and following up to ensure resolution. Your focus will be on troubleshooting technical difficulties, providing general support, and suggesting new products and services as appropriate.

Professional Qualifications

Educational Background:

Completion of Grade 12 (Matric)

Experience:

Prior experience in Customer Service 6-12 months in a Customer Service Call Centre or 12 months in Premium Retail

Collaborative Relationships

Internal:

Operations/functional teams

External:

Clients of M&S

Key Responsibilities

Delivering outstanding customer service with a strong emphasis on meeting individual client needs. Recognizing vulnerable clients and adjusting your approach to provide additional support as necessary. Managing escalated customer inquiries with empathy and integrity, ensuring accurate documentation. Addressing a diverse range of inquiries through telephonic communication. Performing any other tasks deemed necessary and aligned with the scope of this role. Handling customer inquiries and maintaining high-quality service throughout. Utilizing your product knowledge to proactively resolve issues and provide solutions. Working under tight deadlines to ensure timely responses to all inquiries and meet daily service delivery targets. Complying with data protection and confidentiality regulations.

Key Competencies

Essential Skills:

High proficiency in both written and verbal English communication. Time Management: Effectively balancing multiple tasks is crucial. Active Listening: Understanding client inquiries and concerns. Ability to manage complex issues. Problem Solving: Quick thinking and resourcefulness are essential. Communication Skills: Clear and concise interaction. Adaptability: The capacity to adjust to various client personalities and situations. Customer-Centric Mindset: Prioritizing the client is a fundamental competency. Moderate to Advanced computer skills and proficiency in system navigation.

About Capita

Capita is a premier retailer in the UK, operating across various business lines including voice, email, web chat, and soft sales (upselling) departments. We cater to discerning customers who expect high-quality service and are willing to invest in premium products.

The campaign operates on UK time. You will be required to work shifts aligned with South African times:

Operating Hours: SA times

Monday – Sunday (9 AM - 12 AM shifts) Your shift schedule may change, so flexibility in working hours is essential. Our Call Centre operates 365 days a year. You will be expected to work during peak seasons.

Benefits

Competitive salary package Shift Allowance Weekend Bonus Performance bonuses of up to 20% of basic salary Complimentary transport for evening shifts after 7 PM Opportunities for career advancement within the Call Centre Comprehensive training in a collaborative environment Accredited training programs for career development across various subjects. Eligibility for an Employee Share Scheme after 24 months of service. Participation in a scholarship program after 24 months of service.

Next Steps

Please proceed to submit your application, ensuring to include an updated CV that highlights your relevant experience.

What to Expect

Your application will be reviewed. Successful candidates will be invited for an interview with a member of the recruitment team.

Important Note

Shortlisted candidates may be assessed using relevant evaluation tools based on the role's requirements.

Capita South Africa is committed to the principles of the Employment Equity Act, and preference will be given to candidates aligned with the business's equity targets.

Attach your most recent CV that reflects the criteria as advertised.

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent