Current jobs related to Advisory Consultant for CX Excellence - Johannesburg, Gauteng - Genesys

  • Senior CX Advisory Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Genesys Full time

    Senior CX Advisory Consultant Apply locations Johannesburg, South Africa time type Full time posted on Posted 3 Days Ago job requisition id JR106221 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...

  • Senior CX Advisory Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Genesys Full time

    Senior CX Advisory Consultant Apply locations Johannesburg, South Africa time type Full time posted on Posted 3 Days Ago job requisition id JR106221 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...

  • Senior Cx Advisory Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Genesys Full time

    Senior CX Advisory ConsultantLocation: Johannesburg, South AfricaTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: JRGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.Through Genesys Cloud, the AI-powered Experience Orchestration platform,...

  • CX Strategy and Advisory Expert

    7 days ago

    Johannesburg, Gauteng, South Africa Genesys Full time

    Genesys is committed to creating exceptional customer experiences. We are seeking a Senior CX Advisory Consultant to join our CX Advisory team.In this role, you will partner with our customers and internal teams to drive digital and AI strategies that deliver business outcomes. You will provide consulting and advisory services across strategic and structural...

  • Digital CX Innovation Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Genesys Full time

    At Genesys, we empower organizations to improve loyalty and business outcomes by creating exceptional customer experiences. Our AI-powered Experience Orchestration platform, Genesys Cloud, enables us to accelerate growth by delivering empathetic, personalized experiences at scale.CX Advisory Senior Consultant RoleThe CX Advisory team is seeking a highly...

  • Senior CX Advisory Professional

    6 days ago

    Johannesburg, Gauteng, South Africa beBee Careers Full time

    About the Role:This role requires a senior-level consultant to provide expertise in Customer Experience and Digital Transformation. The successful candidate will have a strong background in CX, EX, Digital, AI and Contact Centre Operational areas and be able to advise on appropriate solutions to customer business and operational issues.Main...

  • Senior CX Strategy Advisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Genesys Full time

    Genesys empowers organizations to deliver exceptional customer experiences through its AI-powered Experience Orchestration platform, Genesys Cloud.CX Advisory Senior ConsultantThe CX Advisory team partners with customers and internal teams to drive digital and AI strategies for CCaaS transformation programs. As a CX Advisory Senior Consultant, you will...

  • CX Change Management Expert

    6 days ago

    Johannesburg, Gauteng, South Africa beBee Careers Full time

    About the Job:This is a unique opportunity to join a team of experts in Customer Experience and Digital Transformation. As a Senior CX Advisory Consultant, you will be responsible for providing consulting and advisory services across strategic and structural CX and EX topics.Main Responsibilities:Provide expert advice on CX, EX, Digital, AI and Contact...

  • CX Transformation Strategist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Genesys Full time

    About the RoleAs a Senior CX Advisory Consultant at Genesys, you will partner with our customers and internal teams to drive Digital and AI strategy for CCaaS transformation programs. You will provide consulting and advisory services across strategic and structural CX and EX topics, driving success in customer transformation programs.Key...

  • Digital Experience Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Genesys Full time

    CX Advisory Senior ConsultantJoin us as a CX Advisory Senior Consultant at Genesys and play a key role in shaping the digital and AI strategy for CCaaS transformation programs. As a seasoned consultant, you will work closely with our customers and internal teams to drive business change and improvement. Your expertise will be invaluable in helping our...

Advisory Consultant for CX Excellence

3 weeks ago

Johannesburg, Gauteng, South Africa Genesys Full time

This Senior CX Advisory Consultant position offers a unique opportunity to join a team of experienced professionals who are passionate about creating exceptional customer experiences. As a key member of the Genesys team, you will have the chance to work with top brands, driving business outcomes and growth through innovative solutions.

The ideal candidate will have a strong background in CX, EX, Digital, AI, and Contact Centre Operational areas, with excellent communication and interpersonal skills. Your ability to think creatively, lead workshops, and build effective presentations will be essential in delivering exceptional results.

You will work closely with customers to identify business problems and develop solutions that leverage the latest innovations in AI-powered experience orchestration. Your expertise in leading workshops, building presentations, and communicating effectively with both business and technical teams will be invaluable in delivering exceptional results.

About the Role:

This Senior CX Advisory Consultant position requires a strong understanding of CX, EX, Digital, AI, and Contact Centre Operational areas, with excellent communication and interpersonal skills. Your ability to think creatively, lead workshops, and build effective presentations will be essential in delivering exceptional results.

The role involves partnering with customers to drive Digital and AI strategies, guiding CX, EX, Digital, and AI best practices, developing and leading change management plans, and collaborating with cross-functional teams.

Key Skills and Qualifications:

  • Proven experience in CX, EX, Digital, AI, and Contact Centre Operational areas
  • Excellent communication and interpersonal skills
  • Ability to think creatively and lead workshops
  • Strong presentation and communication skills
  • Experience with industry-standard change models and Agile methodologies