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IT Service Desk Analyst

3 weeks ago

Cape Town, Western Cape, South Africa Computacenter Full time

We are seeking a highly motivated and skilled Customer Experience Associate to join our team at Computacenter South Africa.

As a first line response and resolutions specialist, you will be responsible for handling customer inquiries through multiple channels, including phone calls, self-service channels, and live chats.

Utilising cutting-edge analytics platforms, you will proactively and reactively resolve end-user technical issues. Your active listening skills and proficient writing skills will enable you to take control and promptly resolve customer issues.

A strong service-oriented culture with a focus on the internal customer approach is essential for this role. You will work collaboratively with cross-functional teams to identify and drive improved efficiencies and solutions.

We offer a dynamic and fast-paced work environment where you can grow and develop your skills. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.