Store Leadership Position
1 week ago
We are seeking an experienced Senior Store Manager to lead our retail store team at GAME Cresta & GAME Fourways. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high standards of store operations.
The ideal candidate will have a proven track record in retail management, with expertise in inventory management, customer service, and team leadership. If you have a passion for delivering exceptional customer experiences and leading high-performing teams, we want to hear from you.
Key Responsibilities:
- Customer Experience:
- • Ensure all associates project a positive attitude to customers by serving them promptly, efficiently, and in a courteous manner.
- • Enhance customer experience by recognizing and resolving conflicts promptly.
- • Emphasize the importance of adhering to company standards and procedures.
- • Develop and implement action plans derived from customer experience reports.
- • Ensure associates are attired according to company standards.
- • Ensure associates possess the necessary skills and product knowledge to provide excellent customer service.
- • Analyze market trends and initiate strategies to improve sales.
- • Support, coach, and motivate teams to exceed budgeted sales targets.
- Expenses:
- • Plan, monitor, and maximize market opportunities to achieve monthly turnover.
- • Monitor and control expenses to prevent over-expenditure.
- • Ensure effective management of TK records.
- • Adhere to company procedures regarding auction costs.
- • Implement security measures to minimize shrinkage and damage to goods.
- • Maintain a disciplined approach to security.
- Inventory Management:
- • Ensure stockholding levels align with merchandising plans and sales performance.
- • Analyze merchandise movement to identify slow-selling/fast-selling items.
- • Action aged/obsolescence stock according to company procedure.
- • Maintain core stock and promotional lines according to company standard.
- • Analyze SAP CAR reports to improve store performance.
- • Implement space planning according to company standards.
- Leadership:
- • Continuously enhance existing capabilities and develop new skills.
- • Regularly train associates to achieve required standards.
- • Coach and develop team members to achieve store standards.
- • Ensure individual development training packs are completed for team members.
- • Adhere to performance improvement processes.
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