Operations Manager

4 days ago


Randburg, Gauteng, South Africa Cartrack Full time

Job Description:

  • The Reservation Services Coordinator is responsible for ensuring the effective operation of the Reservations department to meet the business goals of the hotel.
  • The ideal candidate will adhere to all Standard Operating Procedures and take personal responsibility for driving upselling, achieving set revenue targets by months.
  • They must be fully aware at all times of the Selling Strategy rates packages groups and booking status of the hotel.
  • The Reservation Services Coordinator will process and respond within 24 hours to all reservation requests and inquiries according to company standards.
  • This role requires handling daily trace / follow up reports according to departmental requirements.
  • The successful candidate will check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings.
  • Maintaining effective office administrative procedures within the department that will safeguard and detect double bookings, non-guaranteed bookings, filing errors, and other inaccuracies is also a key responsibility.
  • The Reservation Services Coordinator must understand and apply hotel policies for no-shows, cancellation, credit, and prepayment policies.
  • To be up to date with current information and data of the hotel product including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club and other services and facilities is essential.
  • Ensuring all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis is a key objective.
  • The successful candidate will monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
  • A motivational working environment within the department and with other colleagues in the hotel is also required.
  • Understanding how the Sales office, Group Sales Department, and Front Desk relate to the Reservation Department is crucial.
  • Being knowledgeable about local seasonality and events is also important.
  • The Reservation Services Coordinator will proactively promote other sister properties of Minor International.
  • Liaising with the Accounting Department regarding Reservation procedures, reports, operational problems, and payments of commission is also a key responsibility.
  • Providing assistance and friendly gestures to local representatives of tour operators and travel agencies is essential.
  • Taking, amending, and canceling reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel is a key requirement.
  • The successful candidate will attend hotel events, daily shift briefings, and training to improve professional skills.

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